Sainsbury’s Headquarters Address, Head Office Location, and Contact Details
J Sainsbury plc is the United Kingdom’s second largest supermarket group, founded in 1869 by John James Sainsbury with a single shop on Drury Lane in London. The company operates Sainsbury’s supermarkets, Argos, Nectar, Tu Clothing, and Habitat, serving millions of customers across the UK every week. Sainsbury’s holds approximately 15% of the UK grocery market and is listed on the London Stock Exchange under the ticker SBRY.
Quick Facts
Head Office Address
33 Charterhouse Street, London, EC1M 6HA, United Kingdom
Head Office Phone Number
020 7695 6000
Customer Service Number (In-Store)
0800 636 262
Customer Service Number (Online Orders)
0800 328 1700
Customer Service Email
customer.service@sainsburys.co.uk
Official Website
sainsburys.co.uk
Chief Executive
Simon Roberts CBE (appointed June 2020)
Industry
Retail / Grocery / Supermarket
Stock Exchange
London Stock Exchange (LSE: SBRY)
Sainsbury’s Head Office Address
Head Office Address
J Sainsbury plc, 33 Charterhouse Street, London, EC1M 6HA, United Kingdom
About the Sainsbury’s Head Office
Sainsbury’s head office is located at 33 Charterhouse Street in Farringdon, in the London Borough of Islington. The company relocated to this address in 2025, moving from its long-standing base at 33 Holborn where it had operated since 2001, with the new premises at the JJ Mack Building only a few hundred yards from the previous site. The Farringdon area is one of London’s best-connected transport locations, served by the Elizabeth line, the Circle, Hammersmith & City and Metropolitan underground lines, and Thameslink mainline services at Farringdon and City Thameslink stations. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Sainsbury’s
For in-store purchase queries and complaints
Call 0800 636 262, available Monday to Saturday 8am to 8pm and Sunday 10am to 5pm. This is the main customer care line for in-store purchases, product complaints, refunds, and general customer service queries.
For online order queries
Call 0800 328 1700, available Monday to Sunday 8am to 11pm. This dedicated line handles all enquiries relating to online grocery orders, including missing items, substitutions, and delivery issues.
For Food to Order and Occasions enquiries
Call 0330 123 1129 for queries specifically about Food to Order or Occasions by Sainsbury’s purchases.
For head office and corporate switchboard
Call 020 7695 6000, which is the main J Sainsbury plc head office switchboard. This line handles corporate and formal enquiries directed to 33 Charterhouse Street.
For customer service by email
Email customer.service@sainsburys.co.uk for written customer queries.
For Argos enquiries
Call 0345 640 2020 for Argos home delivery queries, or 0345 640 3030 for Argos store queries.
For Habitat enquiries
Call 0345 124 0044 for Habitat customer service enquiries.
For investor relations enquiries
Contact Director of Investor Relations James Collins on 020 7695 0080 or write to J Sainsbury plc, 33 Charterhouse Street, London, EC1M 6HA.
Frequently Asked Questions
Where is the Sainsbury’s head office?
Sainsbury’s head office is at 33 Charterhouse Street, London, EC1M 6HA. The company moved to this address in Farringdon in 2025, having previously been based at 33 Holborn since 2001.
What is the Sainsbury’s customer service number?
For in-store purchase queries, call 0800 636 262, available Monday to Saturday 8am to 8pm and Sunday 10am to 5pm. For online orders, call 0800 328 1700, available Monday to Sunday 8am to 11pm.
What is the Sainsbury’s head office phone number?
The main J Sainsbury plc head office switchboard number is 020 7695 6000. This is the corporate line for general and formal enquiries directed to Charterhouse Street.
How do I make a complaint to Sainsbury’s?
For in-store complaints, call 0800 636 262. For online order complaints, call 0800 328 1700. You can also email customer.service@sainsburys.co.uk or use the online help centre at help.sainsburys.co.uk.
Who is the Chief Executive of Sainsbury’s?
Simon Roberts CBE is the Chief Executive Officer of J Sainsbury plc. He was appointed on 1 June 2020 and has led the company to become the UK’s second largest supermarket group with a 15% share of the grocery market.
Is Sainsbury’s a PLC?
Yes. Sainsbury’s is officially registered as J Sainsbury plc in England and Wales under company number 185647, and is publicly listed on the London Stock Exchange under the ticker SBRY.