Furniture Village Headquarters Address, Head Office Location, and Contact Details
Furniture Village is the UK’s largest independent furniture retailer, founded in 1989 and headquartered in Slough, Berkshire, operating over 50 showrooms across England, Scotland, and Wales selling sofas, beds, dining sets, and home furnishings. The company is privately owned and trades as one of the most recognisable high street furniture brands in the United Kingdom, known for its large out-of-town showrooms and wide range of mid-to-premium furniture lines. Furniture Village remains family-owned and independent, resisting consolidation into larger retail groups throughout its history.
Quick Facts
Head Office Address
Furniture Village Ltd, 1 Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 4NW, United Kingdom
Head Office Phone Number
01753 847 847
Customer Service Number
01753 847 847
Customer Service Email
customerservice@furniturevillage.co.uk
Official Website
furniturevillage.co.uk
Chief Executive Officer
Clive Sherwood
Industry
Furniture Retail / Home Furnishings
Ownership
Privately owned
Furniture Village Head Office Address
Registered & Head Office Address
Furniture Village Ltd, 1 Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 4NW, United Kingdom
Customer Correspondence Postal Address
Customer Services, Furniture Village Ltd, 1 Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 4NW
About the Furniture Village Head Office
Furniture Village’s head office is located at 1 Maylands Avenue on the Maylands Business Park in Hemel Hempstead, Hertfordshire, a major logistics and business hub approximately 25 miles north-west of central London, offering excellent access to the M1, M25, and A414 road networks. The campus houses Furniture Village’s executive leadership, commercial buying, marketing, logistics, finance, and customer service teams, supporting the company’s nationwide network of over 50 large-format showrooms across the UK. Hemel Hempstead is served by regular rail services to London Euston in approximately 30 minutes on the West Midlands mainline. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Furniture Village
For customer service and general enquiries
Call 01753 847 847 for all customer service enquiries about orders, deliveries, product queries, and after-sales support. Lines are open Monday to Friday 9am to 5:30pm and Saturday 9am to 5pm.
For customer service by email
Email customerservice@furniturevillage.co.uk for all written customer enquiries and complaints. The team aims to respond within 3 to 5 working days.
For order tracking and delivery queries
Visit furniturevillage.co.uk/customer-service for order tracking, estimated delivery dates, and to arrange a delivery slot.
For written correspondence and formal complaints
Write to Customer Services, Furniture Village Ltd, 1 Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 4NW for all written correspondence.
For press and media enquiries
Contact the Furniture Village communications team via furniturevillage.co.uk. The company does not publish a general press office email address.
For unresolved complaints
Escalate unresolved complaints to the Furniture Ombudsman at thefurnitureombudsman.org, of which Furniture Village is a member, or to Citizens Advice at citizensadvice.org.uk.
Frequently Asked Questions
Where is the Furniture Village head office?
Furniture Village’s head office is at 1 Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 4NW. The company is registered and operates from this Hertfordshire address.
What is the Furniture Village customer service number?
The Furniture Village customer service number is 01753 847 847, available Monday to Friday 9am to 5:30pm and Saturday 9am to 5pm. You can also email customerservice@furniturevillage.co.uk.
Who owns Furniture Village?
Furniture Village is a privately owned independent company. It is not part of a larger retail group and does not have private equity or institutional shareholders, making it one of the largest independent furniture retailers in the UK.
How many stores does Furniture Village have?
Furniture Village operates over 50 large-format showrooms across England, Scotland, and Wales, typically located in out-of-town retail parks and large standalone premises.
How do I make a complaint to Furniture Village?
Call 01753 847 847 or email customerservice@furniturevillage.co.uk. For written complaints write to Customer Services, Furniture Village Ltd, 1 Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 4NW. If unresolved, escalate to the Furniture Ombudsman at thefurnitureombudsman.org.