Halfords Headquarters Address, Head Office Location, and Contact Details
Halfords Group plc is the United Kingdom’s leading retailer of motoring and cycling products and services, founded in 1892 by Frederick W. Rushbrooke in Birmingham. The company operates over 400 retail stores and more than 600 Halfords Autocentre garages across the UK and Ireland, employing over 11,000 colleagues. Halfords is headquartered in Redditch, Worcestershire, and is listed on the London Stock Exchange under the ticker HFD.
Quick Facts
Head Office Address
Halfords Group plc, Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE, United Kingdom
Head Office Phone Number
01527 517 601
Customer Service Number
0330 135 9779
Customer Service Email
customer.services@halfords.co.uk
Official Website
halfords.com
Group Chief Executive Officer
Henry Birch (appointed April 2025)
Industry
Retail / Motoring / Cycling / Autocentres
Stock Exchange
London Stock Exchange (LSE: HFD)
Halfords Head Office Address
Head Office Address
Halfords Group plc, Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE, United Kingdom
About the Halfords Head Office
Halfords’ registered head office is located at Icknield Street Drive in Washford West, Redditch, Worcestershire, where the company has been based for many decades. The Redditch site serves as the base for Halfords Group plc, Halfords Autocentre, and the company’s wider group of subsidiary businesses, and is the main address for all corporate, investor, and formal correspondence. Redditch is a town in north Worcestershire approximately 15 miles south of Birmingham city centre, served by Redditch railway station on the Cross-City Line with direct services to Birmingham New Street. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Halfords
For customer service and general enquiries
Call 0330 135 9779, available Monday to Friday 8am to 8pm, Saturday 8am to 6pm, and Sunday 9am to 5pm. This is the main line for order queries, product complaints, refunds, delivery issues, and general customer care.
For customer service by email
Email customer.services@halfords.co.uk for written customer service queries and complaints. For escalated complaints, email resolutionexpert@halfords.co.uk.
For head office and corporate enquiries
Call 01527 517 601, which is the main Halfords Group plc head office switchboard in Redditch. This line handles all general corporate, investor, and formal enquiries.
For Cycle2Work scheme enquiries
Call 0345 504 6444, available Monday to Friday 9am to 5pm, or email cycle2.work@halfords.co.uk.
For fleet account card enquiries
Call +44 (0)1527 513 011, available Monday to Friday 9am to 5pm, or email fleetcard@halfords.co.uk.
For breakdown cover (UK)
Call 0333 320 1395 or 01206 812 770, available 24 hours a day.
For breakdown cover (Europe)
Call +44 1206 812 770, available 24 hours a day.
For press and media enquiries
Email halfords@powerscourt-group.com, directed to Halfords’ financial public relations agency Powerscourt.
For charity requests
Email charity.requests@halfords.co.uk for all charitable correspondence.
Frequently Asked Questions
Where is the Halfords head office?
Halfords’ head office is at Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE. The office is located in Redditch, approximately 15 miles south of Birmingham.
What is the Halfords customer service number?
The Halfords customer service number is 0330 135 9779, available Monday to Friday 8am to 8pm, Saturday 8am to 6pm, and Sunday 9am to 5pm. You can also email customer.services@halfords.co.uk.
What is the Halfords head office phone number?
The main Halfords head office switchboard number is 01527 517 601, which connects to the Redditch head office. This is the corporate line for general and formal enquiries.
How do I make a complaint to Halfords?
The quickest way to raise a complaint is via Live Chat at halfords.com. Alternatively, call 0330 135 9779 or email customer.services@halfords.co.uk. For escalated complaints, email resolutionexpert@halfords.co.uk.
Who is the Chief Executive of Halfords?
Henry Birch is the Group Chief Executive Officer of Halfords Group plc. He was appointed in April 2025, succeeding Graham Stapleton who stepped down after seven years in the role.
Is Halfords a PLC?
Yes. Halfords is officially registered as Halfords Group plc in England and Wales, and is publicly listed on the London Stock Exchange under the ticker HFD.