Halifax Headquarters Address, Head Office Location, and Contact Details
Halifax is one of the United Kingdom’s most recognised banking brands, originally founded in 1853 as the Halifax Permanent Benefit Building and Investment Society in Halifax, West Yorkshire. The brand operates as a trading division of Bank of Scotland plc, which is itself a wholly owned subsidiary of Lloyds Banking Group plc, making it part of the largest retail banking group in the UK with over 22 million customers. Halifax is the UK’s largest provider of residential mortgages and savings accounts, and operates hundreds of branches across England, Wales, and Scotland, supported by 24/7 mobile and telephone banking.
Quick Facts
Head Office Address
Halifax, Trinity Road, Halifax, West Yorkshire, HX1 2RG, United Kingdom
Customer Service Postal Address
Head of Customer Services, Halifax, Leeds, LS78 1LB
Head Office Phone Number
0345 720 3040
Customer Service Number
0800 072 9779
Official Website
halifax.co.uk
Group Chief Executive Officer
Charlie Nunn, Lloyds Banking Group (Halifax’s parent)
Industry
Retail Banking / Mortgages / Savings / Insurance
Parent Company
Lloyds Banking Group plc (via Bank of Scotland plc)
Halifax Head Office Addresses
Historic Head Office (Originating Location)
Trinity Road, Halifax, West Yorkshire, HX1 2RG, United Kingdom
Customer Correspondence Postal Address
Head of Customer Services, Halifax, Leeds, LS78 1LB
PO Box Mailing Address
PO Box 548, Leeds, LS1 1WU
Registered Office (Bank of Scotland plc / Lloyds Banking Group)
The Mound, Edinburgh, EH1 1YZ, United Kingdom
About the Halifax Head Office
Halifax takes its name from the town of Halifax in West Yorkshire, where the company was originally founded in 1853 as a mutual building society, and its historic head office at Trinity Road in Halifax town centre remains a key corporate address associated with the brand. Following its demutualisation in 1997 and subsequent listing on the London Stock Exchange, Halifax merged with Bank of Scotland in 2001 to form HBOS plc, before being acquired by Lloyds TSB during the 2008 financial crisis to form Lloyds Banking Group. Today Halifax is not a separate legal entity but operates as a trading division of Bank of Scotland plc, meaning its ultimate registered office is at The Mound, Edinburgh, the historic home of Bank of Scotland, while its day-to-day operational and postal addresses are in Leeds and Halifax, West Yorkshire. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Halifax
For general personal banking customer service
Call 0345 720 3040, available Monday to Sunday 8am to 6pm, for all general personal banking enquiries including current accounts, savings, mortgages, loans, and credit cards. From outside the UK, dial +44 113 242 1984.
For complaints and escalated customer service
Call 0800 072 9779 (freephone, 7 days a week 9am to 5pm) for all complaints and escalated customer service issues. From outside the UK, call +44 113 366 0167.
For savings enquiries
Call 0345 726 3646 for all Halifax savings account enquiries.
For mortgage enquiries
Call 0345 850 3705 for all Halifax mortgage enquiries.
For credit card enquiries
Call 0345 944 4555 for all Halifax credit card enquiries.
For personal loans
Call 0345 604 7292 for all Halifax personal loan enquiries.
For written complaints and correspondence
Write to Head of Customer Services, Halifax, Leeds, LS78 1LB. You may also message Halifax 24 hours a day via the Halifax Mobile Banking app.
For FCA-regulated complaint escalation
Write to Financial Ombudsman Service, Exchange Tower, London, E14 9SR, or call 0800 023 4567, or email complaint.info@financial-ombudsman.org.uk if your complaint remains unresolved after eight weeks.
Halifax & Lloyds Banking Group Senior Leadership
Group Chief Executive Officer, Lloyds Banking Group
Charlie Nunn serves as Group Chief Executive Officer of Lloyds Banking Group plc, the ultimate parent of Halifax. As a trading division of Bank of Scotland, Halifax does not have its own independent CEO — it is governed through the Lloyds Banking Group executive committee and board.
Group Chairman, Lloyds Banking Group
Robin Budenberg CBE serves as Non-Executive Chairman of Lloyds Banking Group plc.
Group Chief Financial Officer, Lloyds Banking Group
William Chalmers serves as Group Chief Financial Officer of Lloyds Banking Group plc, overseeing the financial performance of all group brands including Halifax.
Frequently Asked Questions
Where is the Halifax head office?
Halifax’s originating and named head office is at Trinity Road, Halifax, West Yorkshire, HX1 2RG. For postal correspondence, use PO Box 548, Leeds, LS1 1WU, or for complaints write to Head of Customer Services, Halifax, Leeds, LS78 1LB. The ultimate registered office of its legal parent, Bank of Scotland plc, is at The Mound, Edinburgh, EH1 1YZ.
What is the Halifax customer service number?
The main Halifax personal banking number is 0345 720 3040, open Monday to Sunday 8am to 6pm. For complaints, call freephone 0800 072 9779 (9am to 5pm, 7 days a week). From outside the UK, dial +44 113 242 1984.
Who owns Halifax?
Halifax is owned by Lloyds Banking Group plc. It operates as a trading division of Bank of Scotland plc, which is a wholly owned subsidiary of Lloyds Banking Group. Lloyds Banking Group is listed on the London Stock Exchange under the ticker LLOY.
Is Halifax a separate bank?
No. Halifax is a brand, not a separate licensed bank. It operates as a trading division of Bank of Scotland plc, which holds the banking licence. This means all Halifax deposits, mortgages, and products are legally held by Bank of Scotland, which is regulated by the PRA and FCA under Lloyds Banking Group.
When was Halifax founded?
Halifax was founded in 1853 as the Halifax Permanent Benefit Building and Investment Society in Halifax, West Yorkshire. It demutualised and listed on the London Stock Exchange in 1997, merged with Bank of Scotland to form HBOS in 2001, and was acquired by Lloyds TSB during the 2008 financial crisis.
How do I make a complaint to Halifax?
Call 0800 072 9779 (freephone, 7 days a week 9am to 5pm) or write to Head of Customer Services, Halifax, Leeds, LS78 1LB. You can also message Halifax at any time via the Mobile Banking app. If unresolved after eight weeks, escalate to the Financial Ombudsman Service at Exchange Tower, London, E14 9SR, or call 0800 023 4567.