Shell Headquarters Address, Head Office Location, and Contact Details
Shell plc is a British multinational energy and petrochemical company and one of the largest corporations in the world by revenue. The company was originally founded in 1907 through the merger of Royal Dutch Petroleum and the Shell Transport and Trading Company, and has since grown into a global operation spanning oil, gas, chemicals, and low-carbon energy. Shell relocated its official registered headquarters from The Hague, Netherlands to London, United Kingdom in early 2022 following a major corporate simplification.
Quick Facts
Head Office Address
Shell Centre, York Road, London, SE1 7NA, United Kingdom
Head Office Phone Number
+44 (0)20 7934 1234
Customer Service Number
0800 731 8888
Official Website
shell.com
Group Chief Executive
Wael Sawan (appointed January 2023)
Industry
Oil, Gas & Energy / Petrochemicals
Stock Exchange
London Stock Exchange (LSE: SHEL)
Shell Head Office Address
Head Office Address
Shell Centre, York Road, London, SE1 7NA, United Kingdom
The Hague Office Address
Shell plc, Carel van Bylandtlaan 30, 2596 HR The Hague, The Netherlands
About the Shell Head Office
Shell’s registered head office is located at Shell Centre on York Road, on the South Bank of the River Thames in London. The iconic Shell Centre tower sits near Waterloo Station and the London Eye and serves as the main address for Shell’s board decisions, corporate strategy, and investor correspondence. While thousands of Shell employees and operational teams continue to work from offices in The Hague, Netherlands, the official registered headquarters for all formal and legal purposes is London. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Shell
For general enquiries and head office
Call +44 (0)20 7934 1234, which is Shell’s main London head office switchboard. This line handles general corporate and public enquiries directed to the London office.
For customer service and complaints
Call 0800 731 8888, which is Shell’s UK customer service and complaints helpline. This number is free to call from UK landlines.
For Shell Energy household customers
Call 0330 094 5800, available Monday to Friday 8am–6:30pm and Saturday 9am–4pm. Shell Energy Retail operates separately from Shell plc and handles billing, tariff, and supply enquiries.
For Shell Energy broadband customers
Call 0330 094 5801, available Monday to Friday 8am–8pm and Saturday 9am–4pm.
For investor and corporate enquiries
Contact Shell through shell.com/investors or write to Shell plc, Shell Centre, London, SE1 7NA.
For general email enquiries
Email generalpublicenquiries-uk@shell.com for written UK public enquiries.
Shell Senior Leadership
Group Chief Executive Officer
Wael Sawan has served as Shell’s Group CEO since 1 January 2023, succeeding Ben van Beurden. A Lebanese-Canadian executive who spent his career at Shell, Sawan leads the company’s Powering Progress strategy, which aims to balance fossil fuel supply with a long-term transition to cleaner energy. His total remuneration for 2025 was £13.8 million.
Frequently Asked Questions
Where is the Shell head office?
Shell plc’s registered head office is at Shell Centre, York Road, London, SE1 7NA, United Kingdom. The company moved its registered headquarters from The Hague, Netherlands to London in early 2022.
What is the Shell customer service number?
Shell’s UK customer service and complaints number is 0800 731 8888, which is free to call from UK landlines. For Shell Energy household or broadband accounts, call 0330 094 5800.
What is Shell’s head office phone number?
The main Shell London head office switchboard number is +44 (0)20 7934 1234. This is the main line for general and public enquiries.
Who is the Chief Executive of Shell?
Wael Sawan is the Group CEO of Shell plc. He was appointed on 1 January 2023, succeeding Ben van Beurden who had led the company for nearly a decade.
Is Shell a British company?
Yes. Shell plc is registered in England and Wales under company number 4366849, and its registered head office is in London.