John Lewis Partnership Headquarters Address, Head Office Location, and Contact Details
John Lewis Partnership is one of the UK’s largest and most iconic retailers, operating John Lewis & Partners department stores and Waitrose & Partners supermarkets, and founded as a partnership in 1929 by Spedan Lewis following the transformation of his father’s original John Lewis drapery shop, established on Oxford Street in 1864. The Partnership is owned entirely by its employees — known as Partners — making it one of the largest employee-owned businesses in the world, with no external shareholders. In 2024, John Lewis Partnership relocated its head office from 171 Victoria Street, London to 1 Drummond Gate, Pimlico, London, halving its office footprint from 220,000 square feet to 108,000 square feet to reflect hybrid working patterns and cost-saving objectives.
Quick Facts
Head Office Address
John Lewis plc, 1 Drummond Gate, Pimlico, London, SW1V 2QQ
Head Office Phone Number
0345 604 9049
Customer Service Number
0345 604 9049
Registered Office (John Lewis Partnership)
Swan Court, 11 Worple Road, Wimbledon, London, SW19 4JS
Official Website
johnlewis.com
Industry
Department Stores / Supermarkets / Financial Services
Ownership
Employee-owned (John Lewis Partnership Trust)
Company Number
233462 (John Lewis plc, England and Wales)
John Lewis Head Office Addresses
John Lewis Head Office (Drummond Base)
John Lewis plc, 1 Drummond Gate, Pimlico, London, SW1V 2QQ
Waitrose Head Office
Waitrose Limited, Doncastle Road, Bracknell, Berkshire, RG12 8YA
John Lewis Partnership Registered Office
Swan Court, 11 Worple Road, Wimbledon, London, SW19 4JS
About the John Lewis Head Office
John Lewis Partnership’s head office, affectionately known as “Drummond Base” by Partners, is located at 1 Drummond Gate in Pimlico, central London — the former headquarters of the Metropolitan Police — which John Lewis refitted and moved into in 2024. The building is located just around the corner from Pimlico Underground station (Victoria line), a small onsite car park is available requiring advance reservation, and the site sits within easy reach of Victoria railway station, providing mainline services nationwide. Waitrose’s separate head office campus is at Doncastle Road in Bracknell, Berkshire, which also incorporates one of the partnership’s regional distribution centres, with an onsite gym and a short shuttle ride from Bracknell railway station. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact John Lewis
For customer service and general enquiries
Call 0345 604 9049 for all John Lewis customer service enquiries including orders, returns, deliveries, and product queries. Lines are open seven days a week — check johnlewis.com/customer-services/contact-us for current hours.
For head office and corporate enquiries
Call 0345 604 9049 or write to John Lewis plc, 1 Drummond Gate, Pimlico, London, SW1V 2QQ for all head office and corporate enquiries.
For written customer correspondence
Write to John Lewis plc, Registered Office, Swan Court, 11 Worple Road, Wimbledon, London, SW19 4JS for all formal written correspondence and complaints.
For online contact form
Complete the online contact form at johnlewis.com/customer-services/contact-us for all written digital customer service queries and complaints.
For Waitrose enquiries
Contact Waitrose separately via waitrose.com or write to Waitrose Limited, Doncastle Road, Bracknell, Berkshire, RG12 8YA.
For careers and job vacancies
Visit jlpjobs.com for all John Lewis Partnership, John Lewis, and Waitrose head office and store vacancies.
For unresolved complaints
Escalate unresolved complaints to Citizens Advice at citizensadvice.org.uk or the Retail Ombudsman.
John Lewis Partnership Senior Leadership
Executive Chair
Dame Sharon White served as Chair of John Lewis Partnership from 2020, leading the organisation through a significant period of strategic review and restructuring as the Partnership sought to return to profitability following heavy losses. In 2024, Jason Tarry was appointed as the new Chair of John Lewis Partnership following Dame Sharon White’s departure, bringing substantial retail experience from his previous role as CEO of Tesco UK & ROI.
Frequently Asked Questions
Where is the John Lewis head office?
John Lewis Partnership’s head office, known as Drummond Base, is at 1 Drummond Gate, Pimlico, London, SW1V 2QQ. The company relocated there from its previous Victoria Street headquarters in 2024, halving its office footprint to reflect hybrid working.
What is the John Lewis customer service number?
The John Lewis customer service number is 0345 604 9049. Customer support is also available via the online contact form at johnlewis.com/customer-services/contact-us.
Who owns John Lewis?
John Lewis Partnership is entirely owned by its employees, known as Partners. There are no external shareholders — the business is held in trust for Partners by the John Lewis Partnership Trust, making it one of the largest employee-owned businesses in the world.
How many John Lewis stores are there?
John Lewis operates around 34 department stores across the UK, alongside the Waitrose supermarket estate of over 330 branches. John Lewis also operates a significant online business at johnlewis.com.
How do I make a complaint to John Lewis?
Call 0345 604 9049 or use the online form at johnlewis.com/customer-services/contact-us. Written complaints should be sent to John Lewis plc, Swan Court, 11 Worple Road, Wimbledon, London, SW19 4JS. If unresolved, escalate to Citizens Advice at citizensadvice.org.uk.