Marks & Spencer Headquarters Address, Head Office Location, and Contact Details
Marks & Spencer Group plc is one of the United Kingdom’s most iconic and trusted retailers, founded in 1884 by Michael Marks and Thomas Spencer in Leeds. The company sells food, clothing, homeware, and beauty products through over 1,400 stores across the UK and internationally, serving 32 million customers globally. Marks & Spencer is headquartered in Paddington, London, and is listed on the London Stock Exchange under the ticker MKS.
Quick Facts
Head Office Address
Waterside House, 35 North Wharf Road, London, W2 1NW, United Kingdom
Head Office Phone Number
020 7935 4422
Customer Service Number
0333 014 8000
Official Website
marksandspencer.com
Chief Executive
Stuart Machin (appointed May 2022)
Industry
Retail / Food / Fashion / Homeware
Stock Exchange
London Stock Exchange (LSE: MKS)
Marks & Spencer Head Office Address
Head Office Address
Marks and Spencer Group plc, Waterside House, 35 North Wharf Road, London, W2 1NW, United Kingdom
About the Marks & Spencer Head Office
Marks & Spencer’s registered head office is located at Waterside House on North Wharf Road in the Paddington area of central London. The building serves as the main address for M&S’s executive leadership, investor relations, corporate affairs, and formal correspondence. Waterside House is conveniently located close to Paddington station, one of London’s major transport hubs, with connections to the Elizabeth line, the Bakerloo, Circle, and District underground lines, and mainline services to the West of England and Wales. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Marks & Spencer
For customer service and general enquiries
Call 0333 014 8000, available Monday to Sunday 8am to 8pm. This is the main line for order queries, returns, store information, and general customer care.
For retail customer services by phone
Call 0333 014 8555 for retail-specific customer service enquiries.
For head office enquiries
Call 020 7935 4422, which is the M&S London head office main switchboard. This line handles corporate and general enquiries directed to Waterside House.
For corporate press and media enquiries
Call 020 8718 1919 or email corpcomms@marks-and-spencer.com.
For urgent out-of-hours media enquiries
Call 020 8718 2000.
For investor relations enquiries
Write to M&S Investor Relations, Waterside House, 35 North Wharf Road, London, W2 1NW, or email investor.relations@marks-and-spencer.com.
Marks & Spencer Senior Leadership
Chief Executive Officer
Stuart Machin has served as M&S’s Chief Executive Officer since May 2022, bringing over 30 years of experience in food, fashion, and home retail. Under his leadership, M&S has undergone a significant transformation, achieving strong food sales growth and improving clothing and home market share. His total remuneration for 2024–25 was £7.1 million, including £4.6 million in performance-related bonuses.
Chairman
Archie Norman serves as M&S’s Chairman and has been closely involved in steering the company’s long-term transformation strategy.
Managing Director, Clothing & Home
John Lyttle, former CEO of Boohoo Group, joined M&S in March 2025 to lead its clothing and home business.
Frequently Asked Questions
Where is the Marks & Spencer head office?
The M&S head office is at Waterside House, 35 North Wharf Road, London, W2 1NW, United Kingdom. It is located in the Paddington area of central London, close to Paddington station.
What is the Marks & Spencer customer service number?
The main M&S customer service number is 0333 014 8000, available Monday to Sunday 8am to 8pm. For retail-specific enquiries, you can also call 0333 014 8555.
What is the M&S head office phone number?
The main M&S head office switchboard number is 020 7935 4422. This is the corporate line for general and formal enquiries directed to Waterside House.
Who is the Chief Executive of Marks & Spencer?
Stuart Machin is the Chief Executive Officer of Marks & Spencer Group plc. He was appointed in May 2022 and has been leading the company’s ongoing transformation programme.
Is Marks & Spencer a PLC?
Yes. Marks & Spencer is registered as Marks and Spencer Group plc in England and Wales, and is publicly listed on the London Stock Exchange under the ticker MKS.