Lidl Headquarters Address, Head Office Location, and Contact Details
Lidl Great Britain Limited is a German-owned discount supermarket chain and one of the fastest-growing grocery retailers in the United Kingdom. Founded in Germany in 1930 and operating in the UK since 1994, Lidl now operates over 970 stores across England, Scotland, and Wales, employing more than 34,000 colleagues. In May 2026, Lidl overtook Morrisons to become the fifth largest supermarket in Great Britain, with year-on-year sales growth of 8.8%.
Quick Facts
Head Office Address
Lidl House, 14 Kingston Road, Surbiton, KT5 9NU, United Kingdom
Customer Service Number
0203 966 5566
Customer Service Email
customer.care@lidl.co.uk
Official Website
lidl.co.uk
Chief Executive
Ryan McDonnell (appointed February 2022)
Industry
Retail / Discount Grocery / Supermarket
Parent Company
Lidl Stiftung & Co. KG, Neckarsulm, Germany
Lidl Head Office Address
Head Office Address
Lidl Great Britain Limited, Lidl House, 14 Kingston Road, Surbiton, KT5 9NU, United Kingdom
About the Lidl Head Office
Lidl GB’s head office is located at Lidl House on Kingston Road in Surbiton, a district in the Royal Borough of Kingston upon Thames in south-west London. The current head office opened in January 2022, replacing Lidl’s previous base in Wimbledon. The purpose-built 250,000 square foot building was designed to accommodate Lidl GB’s 800-strong head office team, with further capacity built in for future growth. Surbiton is served by South Western Railway trains running direct to London Waterloo in approximately 25 minutes. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Lidl
For customer service and general enquiries
Call 0203 966 5566 for general UK customer service enquiries. Phone calls are available within the UK only and rates vary depending on your communications provider.
For customer service by email
Email customer.care@lidl.co.uk for written customer queries and complaints. Lidl also provides an online contact form at customer.care.lidl.co.uk.
For press and media enquiries
Email pressoffice@lidl.co.uk or call 020 4530 0005 for all media and press office enquiries.
For written correspondence
Write to Lidl Great Britain Limited, Lidl House, 14 Kingston Road, Surbiton, KT5 9NU, United Kingdom.
For parent company enquiries
Contact Lidl Stiftung & Co. KG, Stiftsbergstraße 1, 74167 Neckarsulm, Germany.
Lidl Senior Leadership
Chief Executive Officer
Ryan McDonnell has served as CEO of Lidl GB since February 2022, succeeding Christian Härtnagel who moved to lead Lidl Germany. McDonnell joined Lidl’s graduate scheme in 2000 and spent over 21 years with the company before taking the top role, having previously set up Lidl GB’s buying and marketing divisions. Under his leadership, Lidl GB achieved record sales growth and overtook Morrisons to become Great Britain’s fifth largest supermarket in May 2026.
Joint Chief Operating Officers
Matt Heslop oversees Lidl GB’s sales operations, Tim Ulbrich oversees logistics, and Maciej Tylkowski is responsible for supply chain.
Chief Human Resources Officer
Stephanie Rogers serves as Lidl GB’s Chief Human Resources Officer, having succeeded Nan Gibson in the role in 2023.
Frequently Asked Questions
Where is the Lidl head office in the UK?
Lidl GB’s head office is at Lidl House, 14 Kingston Road, Surbiton, KT5 9NU. The office is located in south-west London and opened in January 2022.
What is the Lidl customer service number?
The Lidl GB customer service number is 0203 966 5566. You can also contact Lidl’s customer care team by email at customer.care@lidl.co.uk or through the online contact form at customer.care.lidl.co.uk.
What is Lidl’s corporate number?
Lidl Great Britain Limited is registered in England under company number 02816429. The registered office address is Lidl House, 14 Kingston Road, Surbiton, KT5 9NU.
Who is the Chief Executive of Lidl GB?
Ryan McDonnell is the CEO of Lidl Great Britain Limited. He was appointed in February 2022 and has led the company to become Great Britain’s fifth largest supermarket.
Is Lidl a British company?
No. Lidl is a German-owned discount retailer, part of the Lidl Stiftung & Co. KG group, headquartered in Neckarsulm, Germany. However, its British operations are run separately as Lidl Great Britain Limited, registered in England and Wales, with its head office in Surbiton, south-west London.