Prudential Headquarters Address, Head Office Location, and Contact Details
Prudential plc is a British multinational insurance and financial services company founded in London in 1848. The company today operates primarily across Asia and Africa, providing life insurance, health insurance, and savings products to over 18 million customers. Prudential plc is listed on the London Stock Exchange and maintains its registered head office in London and its principal operating base in Hong Kong.
Quick Facts
Registered Head Office Address
5th Floor, 10 Old Bailey, London, EC4M 7NG, United Kingdom
Customer Service Number
0345 671 0110
Official Website
prudentialplc.com
Group Chief Executive
Anil Wadhwani (appointed February 2023)
Industry
Insurance & Financial Services
Stock Exchange
London Stock Exchange (LSE: PRU)
Prudential Head Office Address
Registered Head Office Address
Prudential Public Limited Company, 5th Floor, 10 Old Bailey, London, EC4M 7NG, United Kingdom
Principal Place of Business — Hong Kong
13th Floor, One International Finance Centre, 1 Harbour View Street, Central, Hong Kong
Customer Services Postal Address
Customer Relations Unit, Prudential, Lancing, BN15 8GB
About the Prudential Head Office
Prudential plc moved its registered head office to 5th Floor, 10 Old Bailey, London, EC4M 7NG, with effect from September 2025. The Old Bailey address is in the City of London financial district, close to St Paul’s Cathedral and accessible from City Thameslink and Blackfriars stations. While the London office serves as the registered address, Prudential’s principal operational headquarters is in Hong Kong, reflecting the company’s strategic focus on Asian and African markets. Head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Prudential
For customer service and policy enquiries
Call 0345 671 0110 for general UK customer service. Lines are open Monday to Friday 9am to 5pm, excluding UK bank holidays.
For international callers
Call +44 (0)20 3755 9957 if calling from outside the United Kingdom.
For workplace pension enquiries
Call 0370 060 0445, available Monday to Friday 9am to 5pm, excluding UK bank holidays.
For email enquiries
Email contact.us@prudential.co.uk for general written customer queries.
For formal written complaints
Write to Customer Relations Unit, Prudential, Lancing, BN15 8GB.
For corporate and investor enquiries
Contact Prudential plc through prudentialplc.com or write to 5th Floor, 10 Old Bailey, London, EC4M 7NG.
Prudential Senior Leadership
Group Chief Executive Officer
Anil Wadhwani has served as Prudential plc’s Group CEO since February 2023. He leads the company’s strategy across its Asia and Africa operations, focusing on expanding access to insurance and savings products in high-growth emerging markets.
Frequently Asked Questions
Where is the Prudential head office?
Prudential plc’s registered head office is at 5th Floor, 10 Old Bailey, London, EC4M 7NG, United Kingdom, following a change of registered address in September 2025. The company’s principal operational base is in Hong Kong.
What is the Prudential customer service number?
The main Prudential UK customer service number is 0345 671 0110, available Monday to Friday 9am to 5pm. For international callers, the number is +44 (0)20 3755 9957.
How do I make a formal complaint to Prudential?
Write to Customer Relations Unit, Prudential, Lancing, BN15 8GB, or email contact.us@prudential.co.uk.
Who is the Chief Executive of Prudential plc?
Anil Wadhwani is the Group CEO of Prudential plc. He was appointed in February 2023 and leads the company’s operations across Asia and Africa.
Is Prudential plc the same as Prudential Financial?
No. Prudential plc is a British company listed on the London Stock Exchange, focused on insurance in Asia and Africa. Prudential Financial is a separate American company based in Newark, New Jersey, with no corporate connection to Prudential plc.