Burberry Headquarters Address, Head Office Location, and Contact Details
Burberry Group plc is a British luxury fashion house founded in 1856 by Thomas Burberry in Basingstoke, Hampshire. The company designs and sells clothing, leather goods, footwear, accessories, eyewear, and fragrances, and is one of the most internationally recognised British luxury brands in the world. Burberry is headquartered in Westminster, London, and is listed on the London Stock Exchange under the ticker BRBY.
Quick Facts
Head Office Address
Horseferry House, Horseferry Road, Westminster, London, SW1P 2AW, United Kingdom
Customer Service Number
+44 (0)20 3402 1444
Customer Service Email
customerservice@burberry.com
Official Website
burberry.com
Chief Executive
Joshua Schulman (appointed July 2024)
Industry
Luxury Fashion / Retail
Stock Exchange
London Stock Exchange (LSE: BRBY)
Burberry Head Office Address
Head Office Address
Burberry Group plc, Horseferry House, Horseferry Road, Westminster, London, SW1P 2AW, United Kingdom
About the Burberry Head Office
Burberry’s global headquarters is located at Horseferry House on Horseferry Road in Westminster, central London. The building sits close to Victoria station and the Houses of Parliament and serves as the main address for Burberry’s executive leadership, design, commercial, and investor relations teams. Beyond London, Burberry maintains offices in Shanghai, Seoul, Hong Kong, Paris, Dubai, Milan, Barcelona, New York, Tokyo, and Leeds. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Burberry
For customer service enquiries
Call +44 (0)20 3402 1444, available seven days a week for global assistance. This is the main line for product queries, order support, returns, and general customer care.
For customer service by email
Email customerservice@burberry.com for written queries. Burberry offers customer support seven days a week through this channel.
For written correspondence
Write to Burberry Limited, Horseferry House, Horseferry Road, London, SW1P 2AW, United Kingdom.
For press and media enquiries
Email press.office@burberry.com for all UK media and PR enquiries.
For investor relations enquiries
Email investor.relations@burberry.com or call +44 (0)20 3367 3524.
For careers enquiries
Visit burberrycareers.com or email careers@burberry.com.
Burberry Senior Leadership
Chief Executive Officer
Joshua Schulman was appointed as Burberry’s CEO in July 2024, joining from US fashion label Coach. Schulman has launched a strategic turnaround plan focused on restoring Burberry’s heritage identity, refocusing on outerwear, and rebuilding the brand’s position in the accessible luxury segment. He could be in line for a pay package of up to £12.2 million under Burberry’s new bonus scheme introduced in 2026.
Chief Operating & Supply Chain Officer
Matteo Calonaci was appointed to this newly created role in December 2025, joining Burberry’s executive committee and reporting directly to the CEO.
Chief Customer Officer
Johnatt Leon was appointed Chief Customer Officer in December 2025, having previously served as Burberry’s Senior Vice President of Commercial Operations.
Frequently Asked Questions
Where is the Burberry head office?
Burberry’s head office is at Horseferry House, Horseferry Road, Westminster, London, SW1P 2AW, United Kingdom. The building is close to Victoria station in central London.
What is the Burberry customer service number?
The Burberry customer service number is +44 (0)20 3402 1444, available seven days a week. You can also contact the customer service team by email at customerservice@burberry.com.
How do I make a complaint to Burberry?
Email customerservice@burberry.com or write to Burberry Limited, Horseferry House, Horseferry Road, London, SW1P 2AW. Burberry does not currently operate a dedicated UK freephone complaints line.
Who is the Chief Executive of Burberry?
Joshua Schulman is the CEO of Burberry Group plc. He was appointed in July 2024 and is leading the company’s strategic turnaround to restore Burberry’s position as a leading British luxury brand.
Is Burberry a British company?
Yes. Burberry was founded in 1856 in England and remains a British company registered in England and Wales, with its global headquarters in Westminster, London.