Morrisons Headquarters Address, Head Office Location, and Contact Details
Wm Morrison Supermarkets Limited, trading as Morrisons, is one of the United Kingdom’s largest supermarket chains, founded in 1899 by William Morrison in Bradford, West Yorkshire. The company operates over 490 supermarkets across England, Scotland, Wales, and Northern Ireland, with a workforce of around 110,000 colleagues. Morrisons is headquartered in Bradford and is privately owned by United States private equity firm Clayton, Dubilier & Rice (CD&R), which acquired the business in 2021.
Quick Facts
Head Office Address
Hilmore House, Gain Lane, Bradford, West Yorkshire, BD3 7DL, United Kingdom
Head Office Phone Number
01274 261 000
Customer Service Number
0345 611 6111
General & Corporate Number
0345 611 5000
Customer Service Email
fresh@morrisons.com
Official Website
morrisons.com
Chief Executive Officer
Rami Baitiéh (appointed November 2023)
Industry
Retail / Grocery / Supermarket
Parent Company
Clayton, Dubilier & Rice (CD&R), New York, USA
Morrisons Head Office Address
Head Office Address
Wm Morrison Supermarkets Limited, Hilmore House, Gain Lane, Bradford, West Yorkshire, BD3 7DL, United Kingdom
Customer Service Postal Address
Customer Service Department, Wm Morrison Supermarkets Limited, Hilmore House, Gain Lane, Bradford, BD3 7DL
About the Morrisons Head Office
Morrisons’ registered head office is located at Hilmore House on Gain Lane in Bradford, West Yorkshire, where the company has been based since its formation. The Hilmore House campus is a bustling site housing Morrisons’ executive leadership, commercial, finance, technology, and marketing teams, and is well-positioned for colleagues commuting from Leeds, Manchester, and across the Yorkshire Dales. Bradford is well served by rail and road, with Bradford Interchange and Bradford Forster Square stations providing frequent services to Leeds, which connects onward to London and the rest of the UK. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Morrisons
For customer service and general enquiries
Call 0345 611 6111 for all customer service enquiries. This is the main customer care line for in-store queries, complaints, refunds, online shopping issues, and general customer care.
For corporate and general enquiries
Call 0345 611 5000, which is Morrisons’ dedicated general and corporate telephone line. This line handles formal and corporate enquiries directed to the head office.
For head office direct
Call 01274 261 000, which is the main Morrisons Hilmore House switchboard.
For customer service by email
Email fresh@morrisons.com for written customer service queries and complaints.
For online shopping enquiries
Call 0345 322 0000 for all enquiries related to Morrisons online grocery orders, including deliveries, click and collect, and substitutions.
For written correspondence and formal complaints
Write to Customer Service Department, Wm Morrison Supermarkets Limited, Hilmore House, Gain Lane, Bradford, BD3 7DL.
Frequently Asked Questions
Where is the Morrisons head office?
Morrisons’ head office is at Hilmore House, Gain Lane, Bradford, West Yorkshire, BD3 7DL. The building is Morrisons’ historic registered base and is conveniently located for colleagues commuting from Leeds and Manchester.
What is the Morrisons customer service number?
The Morrisons customer service number is 0345 611 6111. For online shopping enquiries specifically, call 0345 322 0000. For general and corporate enquiries, call 0345 611 5000.
What is the Morrisons head office phone number?
The main Morrisons head office switchboard number is 01274 261 000. For general corporate enquiries, you can also call 0345 611 5000.
How do I make a formal complaint to Morrisons?
Write to Customer Service Department, Wm Morrison Supermarkets Limited, Hilmore House, Gain Lane, Bradford, BD3 7DL, or email fresh@morrisons.com. You can also submit a complaint online via morrisons.com/help/form/contact-us.
Who is the Chief Executive of Morrisons?
Rami Baitiéh is the Chief Executive Officer of Wm Morrison Supermarkets Limited. He joined in November 2023, having previously served as CEO of Carrefour France and Carrefour Spain.
Is Morrisons still a PLC?
No. Morrisons was taken private in 2021 following its acquisition by United States private equity firm Clayton, Dubilier & Rice (CD&R). The company is no longer listed on the London Stock Exchange and operates as a private limited company registered in England and Wales.