Ocado Headquarters Address, Head Office Location, and Contact Details
Ocado Group plc is a British technology and online grocery business founded in 2000 by Tim Steiner, Jonathan Faiman, and Jason Gissing in Hatfield, Hertfordshire. The company operates two distinct businesses: Ocado Group, a global technology platform that licenses its Smart Platform to grocery retailers worldwide, and Ocado Retail, a 50/50 joint venture with Marks & Spencer which runs the ocado.com grocery website for UK consumers. Ocado Group is listed on the London Stock Exchange under the ticker OCDO and is a constituent of the FTSE 100.
Quick Facts
Head Office Address
Buildings 1 & 2, Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, Hertfordshire, AL10 9UL, United Kingdom
Head Office Phone Number
+44 (0)1707 227 800
Customer Service Number
0345 656 1234
Customer Service Email
ocado@ocado.com
Official Website
ocado.com / ocadogroup.com
Industry
Online Grocery / Retail Technology / eCommerce
Ocado Head Office Address
Ocado Group Head Office Address
Ocado Group plc, Buildings 1 & 2, Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, Hertfordshire, AL10 9UL, United Kingdom
Ocado Retail Head Office Address
Ocado Retail Ltd, Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE, United Kingdom
Customer Service Postal Address
PO Box 362, Hatfield, AL9 7BR
About the Ocado Head Office
Ocado’s global headquarters is located at Trident Place on Hatfield Business Park in Hatfield, Hertfordshire, where the company established its very first office in 2000. The Hatfield campus is home to Ocado’s Group Function teams including communications, marketing, legal, finance, IT, people operations, and supply chain, as well as one of Ocado Technology’s key development centres. Hatfield is accessible from central London in approximately 40 minutes by train from Moorgate or King’s Cross stations, and enjoys close road links to the A1(M) and M25 motorways. Ocado also operates a London Development Centre in Old Street, east London, in an area renowned for tech innovation. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Ocado
For customer service and order enquiries
Call 0345 656 1234, available Monday to Saturday 5:30am to midnight and Sunday 5:30am to midnight. This is the main UK customer care line for order queries, late deliveries, substitutions, Ocado Smart Pass, and general customer care, available 24/7.
For customer service by email
Email ocado@ocado.com for written customer service queries.
For customer service via WhatsApp
Message Ocado on +44 (0)7458 154 453 for customer support via WhatsApp.
For head office and group enquiries
Call +44 (0)1707 227 800, which is the main Ocado Group head office switchboard in Hatfield. This line handles all corporate and formal enquiries directed to the group head office.
For investor relations enquiries
Email investor.relations@ocado.com or call +44 (0)1707 228 000. Write to Ocado Group plc, Buildings 1 & 2, Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, AL10 9UL.
For press and media enquiries (Ocado Group)
Email press@ocadogroup.com for all Ocado Group corporate media enquiries.
For press and media enquiries (Ocado Retail)
Email pressoffice@ocadoretail.com for all Ocado Retail media enquiries.
For salaried careers enquiries
Email candidatequery@ocado.com for all salaried job and career-related enquiries.
For warehouse and driver job enquiries
Email hourlyrecruitment@ocado.com for all hourly-paid, warehouse, and driver job enquiries.
Frequently Asked Questions
Where is the Ocado head office?
Ocado Group’s head office is at Buildings 1 & 2, Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, Hertfordshire, AL10 9UL. The company has been based in Hatfield since it was founded in 2000 and the campus is accessible from London in approximately 40 minutes by train.
What is the Ocado customer service number?
The Ocado customer service number is 0345 656 1234, available seven days a week from 5:30am to midnight. You can also contact the team by email at ocado@ocado.com or via WhatsApp on +44 (0)7458 154 453.
What is the Ocado head office phone number?
The main Ocado Group head office switchboard number is +44 (0)1707 227 800, which connects to Trident Place in Hatfield.
Who is the CEO of Ocado?
Tim Steiner OBE is the co-founder and Chief Executive Officer of Ocado Group plc. He has led the company since founding it in January 2000, making him one of the longest-serving CEOs on the London Stock Exchange.
Is Ocado owned by Marks & Spencer?
Ocado Group and Marks & Spencer each own 50% of Ocado Retail, the joint venture that runs the ocado.com grocery website for UK shoppers. However, Ocado Group plc itself is a separate, publicly listed technology company in which M&S does not hold a stake.
Is Ocado a PLC?
Yes. Ocado is officially registered as Ocado Group plc in England and Wales, and is publicly listed on the London Stock Exchange under the ticker OCDO as a constituent of the FTSE 100.