Screwfix Headquarters Address, Head Office Location, and Contact Details
Screwfix Direct Limited, trading as Screwfix, is the United Kingdom’s leading multi-channel retailer of trade tools, accessories, and hardware products, founded in 1979 as the Woodscrew Supply Company in Yeovil, Somerset. The company operates over 900 stores across the UK, Ireland, and France, employing around 14,000 people, and is one of the fastest-growing retailers in the country. Screwfix is headquartered in Yeovil, Somerset, and is a wholly owned subsidiary of Kingfisher plc, which also owns B&Q, Castorama, and Brico Dépôt.
Quick Facts
Head Office Address
Screwfix Direct Limited, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT, United Kingdom
Head Office Phone Number
03330 112 112
Customer Service Number
03330 112 112
Customer Service Email
online@screwfix.com
Official Website
screwfix.com
Industry
Trade Tools / Hardware / Home Improvement Retail
Screwfix Head Office Address
Head Office & Registered Office Address
Screwfix Direct Limited, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT, United Kingdom
Republic of Ireland Office Address
Screwfix, 6th Floor, 2 Grand Canal Square, Dublin 2, Republic of Ireland
Customer Service Postal Address
Customer Services, Screwfix Direct Limited, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT
Data Protection Officer Address
1 Paddington Square, London, W2 1GG
About the Screwfix Head Office
Screwfix’s registered head office and original base is located at Trade House on Mead Avenue at Houndstone Business Park in Yeovil, Somerset, where the company has operated since moving to a purpose-built site on the same park in 1998. The Houndstone Business Park campus houses Screwfix’s executive leadership, finance, HR, technology, marketing, commercial, and supply chain teams, as well as the company’s customer contact centre which employs hundreds of people and originally operated 24/7 as one of the first UK retailers to offer round-the-clock telephone support. Yeovil is a market town in south Somerset, approximately 40 miles south of Bristol and 45 miles north of Exeter, served by Yeovil Pen Mill and Yeovil Junction railway stations and the A303 and A30 roads. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Screwfix
For customer service and general enquiries
Call 03330 112 112 for all customer service enquiries. Lines are open Monday to Friday 7am to 8pm, Saturday 7am to 6pm, and Sunday 9am to 4pm. This line handles all enquiries about online orders, Click & Collect, delivery, returns, Screwfix Sprint, and general product queries.
For customer service by email
Email online@screwfix.com for all written customer service enquiries and complaints.
For delivery enquiries specifically
Call 03330 112 112, which handles all delivery-related queries for both home delivery and Click & Collect orders.
For head office and corporate correspondence
Write to Screwfix Direct Limited, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT. For telephone enquiries directed to the head office, call 03330 112 112.
For Republic of Ireland customer service
Call 1800 946 602 (freephone from the Republic of Ireland) for all Irish customer service enquiries.
For EU customer service
Email eucontact@screwfix.eu for all European online orders, available Monday to Friday 8:30am to 5:00pm CET.
For press and media enquiries
Contact the Screwfix Media Centre at press.screwfix.com or email the press team directly via the media centre contact page.
For Screwfix Foundation enquiries
The Screwfix Foundation supports charity projects fixing, repairing, and maintaining community buildings across the UK. Contact details are available at screwfixfoundation.com.
For data protection and GDPR enquiries
Write to the Data Protection Officer, 1 Paddington Square, London, W2 1GG, or email dpo@kingfisher.com.
Frequently Asked Questions
Where is the Screwfix head office?
Screwfix’s head office is at Trade House, Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT. The company has been based at Houndstone Business Park in Yeovil since 1998, when it moved into a purpose-built site on the same park.
What is the Screwfix customer service number?
The Screwfix customer service number is 03330 112 112, available Monday to Friday 7am to 8pm, Saturday 7am to 6pm, and Sunday 9am to 4pm. You can also email online@screwfix.com.
What is the Screwfix head office phone number?
The main Screwfix head office and customer service number is 03330 112 112, connecting to the Trade House campus in Yeovil, Somerset.
Who owns Screwfix?
Screwfix is wholly owned by Kingfisher plc, the FTSE 100 home improvement group listed on the London Stock Exchange. Kingfisher also owns B&Q, Castorama, Brico Dépôt, and other European home improvement brands.
How do I make a complaint to Screwfix?
Call 03330 112 112, email online@screwfix.com, or write to Customer Services, Screwfix Direct Limited, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT. You can also use Live Chat on screwfix.com for the quickest response.
Does Screwfix operate in Ireland?
Yes. Screwfix operates stores in the Republic of Ireland, with its Irish registered office at 6th Floor, 2 Grand Canal Square, Dublin 2. Irish customer service can be reached on the freephone number 1800 946 602.