HSBC Headquarters Address, Head Office Location, and Contact Details
HSBC Holdings plc is one of the world’s largest banking and financial services organisations, founded in 1865 in Hong Kong and Shanghai to finance trade between Asia and Europe. In the United Kingdom, HSBC operates as HSBC Bank plc (the legal entity) and HSBC UK Bank plc (the ring-fenced retail and business bank), serving around 15 million personal and business customers through approximately 300 branches and a major digital banking platform. HSBC Holdings plc is headquartered at 8 Canada Square in Canary Wharf, London, and is listed on the London Stock Exchange under the ticker HSBA, as well as on the Hong Kong Stock Exchange and the New York Stock Exchange.
Quick Facts
Head Office Address
HSBC Holdings plc, 8 Canada Square, Canary Wharf, London, E14 5HQ, United Kingdom
HSBC UK Bank Head Office
HSBC UK Bank plc, One Centenary Square, Birmingham, B1 1HQ, United Kingdom
Head Office Phone Number
+44 (0)20 7991 8888
Customer Service Number
03457 404 404
Customer Service Email
Via hsbc.co.uk/contact
Official Website
hsbc.co.uk / hsbc.com
Chief Executive Officer
Georges Elhedery (appointed 2 September 2024)
Stock Exchange
London Stock Exchange (LSE: HSBA) / Hong Kong Stock Exchange (HKEX: 0005)
HSBC Head Office Addresses
HSBC Holdings plc (Global Group HQ)
8 Canada Square, Canary Wharf, London, E14 5HQ, United Kingdom
HSBC UK Bank plc (Ring-Fenced Retail & Business Bank HQ)
One Centenary Square, Birmingham, B1 1HQ, United Kingdom
Customer Service Postal Address
Customer Service Centre, BX8 1HB
About the HSBC Head Office
HSBC’s global group headquarters at 8 Canada Square in Canary Wharf is one of the most recognisable skyscrapers in London, completed in 2002 and designed by Norman Foster and Partners. The building rises to 45 storeys and approximately 200 metres in height, making it one of the tallest office buildings in the UK, and is home to the HSBC Group’s global executive leadership, investment banking, markets, and group function teams. At its entrance stand two famous bronze lion statues, named Stephen and Stitt, which are replicas of the original lions from HSBC’s historic headquarters in Hong Kong.
HSBC UK Bank plc, the ring-fenced retail and business banking subsidiary established under post-2008 financial regulation, has its own separate head office at One Centenary Square in Birmingham city centre, which serves as the UK domestic banking headquarters. Birmingham was chosen as the location to signal HSBC’s commitment to the UK regions outside London, and the office opened in 2018.
How to Contact HSBC UK
For personal banking customer service
Call 03457 404 404, available Monday to Sunday 8am to 8pm, for all personal banking enquiries including current accounts, savings, mortgages, loans, and credit cards. For customers calling from outside the UK, dial +44 1226 261 010.
For HSBC Premier customers
Call 03457 707 070, available 24 hours a day, 7 days a week.
For business banking customer service
Call 03457 606 060, available Monday to Friday 8am to 8pm and Saturday 8am to 2pm.
For fraud and lost or stolen cards (24 hours)
Call 0800 085 2401 (free from UK landlines and mobiles) at any time.
For written customer correspondence
Write to Customer Service Centre, BX8 1HB for all written personal banking enquiries and complaints. For formal legal and corporate correspondence, write to HSBC Holdings plc, 8 Canada Square, Canary Wharf, London, E14 5HQ.
For FCA-regulated complaint escalation
Write to Financial Ombudsman Service, Exchange Tower, London, E14 9SR, call 0800 023 4567, or email complaint.info@financial-ombudsman.org.uk if your complaint remains unresolved after eight weeks.
HSBC Senior Leadership
Group Chief Executive Officer
Georges Elhedery was appointed HSBC Group Chief Executive on 2 September 2024, succeeding Noel Quinn who retired after nearly five years in the role. He joined HSBC in 2005 and held senior roles including CEO of HSBC Middle East and Co-CEO of Global Banking and Markets before becoming Group CFO in 2023.
Group Chief Financial Officer
Pam Kaur was appointed Group CFO of HSBC Holdings plc in January 2025.
Chief Executive, HSBC UK Bank plc
Ian Stuart serves as Chief Executive of HSBC UK Bank plc, the ring-fenced retail and business banking subsidiary headquartered in Birmingham.
Frequently Asked Questions
Where is the HSBC head office in the UK?
HSBC has two key UK addresses. The global group headquarters of HSBC Holdings plc is at 8 Canada Square, Canary Wharf, London, E14 5HQ. The UK retail and business banking head office of HSBC UK Bank plc is at One Centenary Square, Birmingham, B1 1HQ.
What is the HSBC customer service number?
The main HSBC personal banking customer service number is 03457 404 404, available Monday to Sunday 8am to 8pm. For Premier banking, call 03457 707 070 (24/7). For business banking, call 03457 606 060. For fraud and lost cards, call 0800 085 2401 (24/7).
Who is the CEO of HSBC?
Georges Elhedery is the Group Chief Executive Officer of HSBC Holdings plc, appointed on 2 September 2024, succeeding Noel Quinn.
Why does HSBC have a Birmingham head office?
HSBC UK Bank plc moved its headquarters to One Centenary Square, Birmingham in 2018 under UK ring-fencing regulations introduced after the 2008 financial crisis.
Is HSBC a British bank?
HSBC Holdings plc is incorporated in England and Wales and headquartered in London, making it a British company, though it was founded in 1865 in Hong Kong and Shanghai.