Yorkshire Building Society Headquarters Address, Head Office Location, and Contact Details
Yorkshire Building Society (YBS) is the third largest building society in the United Kingdom, founded in 1864 and headquartered at Yorkshire House in Bradford, West Yorkshire. As a mutual organisation, Yorkshire Building Society is owned by its members rather than shareholders, with over 3 million members and assets exceeding £65 billion, making it one of the most significant financial institutions in the north of England. The YBS Group also operates under the trading names Chelsea Building Society and Norwich & Peterborough Building Society (N&P), and has offices in Bradford, Leeds, and Peterborough.
Quick Facts
Head Office Address
Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford, West Yorkshire, BD5 8LJ, United Kingdom
Head Office Phone Number
0345 1200 100
Customer Service Number
0345 1200 100
Lost or Stolen Card
0345 910 1112 (24 hours a day, 7 days a week)
Press Office Phone
0345 1200 890
Press Office Email
pressoffice@ybs.co.uk
Calling from Overseas
+44 1274 263013
Official Website
ybs.co.uk
Industry
Building Society / Savings / Mortgages / Financial Services
FCA Registration Number
106085
Yorkshire Building Society Head Office Addresses
Registered Head Office
Yorkshire House, Yorkshire Drive, Bradford, West Yorkshire, BD5 8LJ
Bradford City Centre Office
1 Filey Street, Bradford, West Yorkshire, BD1 5AT
Leeds Office
Broad Gate, The Headrow, Leeds, West Yorkshire, LS1 (serving Yorkshire and Leeds region customers)
Peterborough Office
Broad Gate, Peterborough (Norwich & Peterborough Building Society operations)
About the Yorkshire Building Society Head Office
Yorkshire Building Society’s head office at Yorkshire House is located on Yorkshire Drive off Rooley Lane in the south Bradford area of West Yorkshire, approximately two miles from Bradford city centre and conveniently positioned close to the M606 motorway providing access to the M62 and M1 national road network. Bradford Interchange railway station in the city centre is around a ten-minute drive from Yorkshire House, offering regular Northern Rail and TransPennine Express services to Leeds (20 minutes), Manchester Victoria (50 minutes), and connections onward to London. Yorkshire Building Society also maintains a city centre presence at 1 Filey Street in Bradford, and has significant office operations in Leeds and Peterborough to support its wider group functions. Standard head office business hours are Monday to Friday, 9am to 5pm and Saturday 9am to 1pm.
How to Contact Yorkshire Building Society
For savings account enquiries
Call 0345 1200 100 for all savings account enquiries including ISAs, fixed-rate bonds, easy access accounts, and online saver accounts. Lines are open Monday to Friday 9am to 5pm and Saturday 9am to 1pm. An automated service is available 24 hours a day, 7 days a week.
For existing mortgage enquiries
Call 0345 1200 822 for all existing mortgage customer queries including payment, statements, and account management. Lines are open Monday to Friday 9am to 5pm and Saturday 9am to 1pm. Automated mortgage payment services are available 24 hours a day.
For new mortgage and mortgage application enquiries
Call 0345 1200 200 for new mortgage enquiries or to continue an existing mortgage application. Lines are open Monday to Friday 9am to 5pm and Saturday 9am to 1pm.
For moving home or switching mortgage deal
Call 0345 166 9510 for all product transfer and moving home mortgage enquiries. Lines are open Monday to Friday 9am to 5pm and Saturday 9am to 1pm.
For mortgage arrears
Call 0800 138 2402 (free from UK landlines and mobiles) for all mortgage arrears and financial difficulty enquiries. Lines are open Monday to Friday 9am to 5pm and Saturday 9am to 1pm.
For online account enquiries
Call 0345 1200 805 for all YBS online services account support. Lines are open Monday to Friday 9am to 5pm and Saturday 9am to 1pm.
For lost or stolen card
Call 0345 910 1112, available 24 hours a day, 7 days a week for all lost and stolen card reports.
For bereavement enquiries
Call 0345 166 9229 for all bereavement and probate-related account enquiries. Lines are open Monday to Friday 9am to 5pm and Saturday 9am to 1pm.
For power of attorney enquiries
Call 01274 472 220 for all power of attorney and lasting power of attorney account management queries.
For callers from overseas
Call +44 1274 263013 for all international customer enquiries. Lines are open Monday to Friday 9am to 5pm and Saturday 9am to 1pm.
For press and media enquiries
Call 0345 1200 890 or email pressoffice@ybs.co.uk for all YBS Group media and press enquiries. Contact Gary Brook (Senior Manager – External Affairs) at gbrook@ybs.co.uk or Laura Fozard (External Communications Manager) at lfozard@ybs.co.uk.
For written correspondence
Write to Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford, West Yorkshire, BD5 8LJ for all formal written correspondence.
For unresolved complaints
Escalate unresolved complaints to the Financial Ombudsman Service at financial-ombudsman.org.uk or call 0800 023 4567 (free from UK landlines and mobiles).
Yorkshire Building Society Senior Leadership
Chief Executive Officer
Susan Allen serves as Chief Executive Officer of Yorkshire Building Society, leading the UK’s third largest building society and overseeing the YBS Group’s savings and mortgage operations across its Bradford, Leeds, and Peterborough offices. Under her leadership, YBS has maintained its mutual status and commitment to member-first values, investing in digital banking services while retaining a network of over 200 branches and agencies across the UK. She has championed the society’s purpose of “Real Help with Real Life,” with particular focus on supporting first-time buyers and members facing mortgage affordability challenges in the current rate environment.
Frequently Asked Questions
Where is the Yorkshire Building Society head office?
Yorkshire Building Society’s registered head office is at Yorkshire House, Yorkshire Drive, Bradford, West Yorkshire, BD5 8LJ. The society also has offices at 1 Filey Street in Bradford city centre, Leeds, and Peterborough.
What is the Yorkshire Building Society customer service number?
The main Yorkshire Building Society customer service number is 0345 1200 100, available Monday to Friday 9am to 5pm and Saturday 9am to 1pm, with automated services available 24/7. For mortgages call 0345 1200 822; for lost or stolen cards call 0345 910 1112 (24 hours).
Is Yorkshire Building Society a bank?
No. Yorkshire Building Society is a mutual building society, not a bank. This means it is owned by its members (customers) rather than shareholders, and any profits are reinvested back into the business to benefit members through better savings rates and mortgage products.
What trading names does Yorkshire Building Society operate under?
The YBS Group operates under three trading names: Yorkshire Building Society (YBS), Chelsea Building Society, and Norwich & Peterborough Building Society (N&P). All three brands are operated by the same underlying mutual organisation.
How do I make a complaint to Yorkshire Building Society?
Call 0345 1200 100 (Monday to Friday 9am to 5pm, Saturday 9am to 1pm) or write to Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ. If unresolved within 8 weeks, escalate to the Financial Ombudsman Service at financial-ombudsman.org.uk or call 0800 023 4567.
Is my money safe with Yorkshire Building Society?
Yes. Yorkshire Building Society is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and PRA, with FCA registration number 106085. Eligible deposits are protected up to £85,000 (or £170,000 for joint accounts) by the Financial Services Compensation Scheme (FSCS).