L&Q Headquarters Address, Head Office Location, and Contact Details
L&Q (London & Quadrant Housing Trust) is one of the UK’s largest housing associations and residential developers, founded in 1963 and headquartered at 29–35 West Ham Lane, Stratford, London. The organisation owns and manages over 120,000 homes, housing approximately 250,000 residents across Greater London, the South East, East Anglia, and parts of the North West of England. L&Q operates as a charitable housing association, reinvesting all surpluses into building new affordable homes and improving existing housing stock rather than paying dividends to shareholders.
Quick Facts
Head Office Address
L&Q (London & Quadrant Housing Trust), 29–35 West Ham Lane, Stratford, London, E15 4PH
Head Office Phone Number
0300 456 9998 (also +44 20 8189 9998)
Customer Service Number
0300 456 9996
Home Sales Number
0300 456 9997
Manchester (Nexus) Office Number
0300 777 7777
Official Website
lqgroup.org.uk
Industry
Housing Association / Residential Development / Affordable Housing
Founded
1963
L&Q Office Addresses
Head Office (West Ham Lane)
29–35 West Ham Lane, Stratford, London, E15 4PH
Nexus Office (Manchester)
4 Brindley Road, Old Trafford, Manchester, M16 9HQ
About the L&Q Head Office
L&Q’s head office at West Ham Lane in Stratford, east London, is located just minutes from Stratford International and Stratford Underground stations, which provide Elizabeth line, Central line, Jubilee line, DLR, and Overground connections making it one of the best-connected locations in London. The head office is open by appointment only — residents, partners, and visitors must book in advance before attending. L&Q also operates a significant northern office presence called Nexus at 4 Brindley Road, Old Trafford, Manchester, M16 9HQ, which serves as the hub for its North West operations including the former Trafford Housing Trust estate, reachable on 0300 777 7777. Standard head office telephone hours are Monday to Friday 8am to 6pm, excluding bank holidays.
How to Contact L&Q
For customer service and general tenancy enquiries
Call 0300 456 9996 for all general customer service, repairs, tenancy, and housing enquiries. Lines are open Monday to Friday 8am to 6pm. Outside these hours, an emergency-only service operates. Webchat is also available at lqgroup.org.uk Monday to Friday 8am to 6pm.
For head office and business enquiries
Call 0300 456 9998 (or +44 20 8189 9998) for all head office and business enquiries. All office visits must be booked by appointment only.
For home sales and shared ownership enquiries
Call 0300 456 9997 for all new homes, shared ownership, and home sales enquiries. Lines are open Monday to Friday 8am to 6pm. Visit lqhomes.com for available properties.
For Manchester and North West enquiries
Call 0300 777 7777 or visit the Nexus office at 4 Brindley Road, Old Trafford, Manchester, M16 9HQ by appointment.
For written correspondence
Write to L&Q, 29–35 West Ham Lane, Stratford, London, E15 4PH for all formal written correspondence.
For regulatory notices and legal documents
Email L&Q via the dedicated regulatory contact form at lqgroup.org.uk/contact-us for all regulatory notices or legal documents.
For unresolved complaints
Escalate unresolved complaints to the Housing Ombudsman Service at housing-ombudsman.org.uk or call 0300 111 3000.
L&Q Senior Leadership
Group Chief Executive
Fiona Fletcher-Smith serves as Group Chief Executive of L&Q, leading one of the UK’s most significant housing associations with assets exceeding £1.5 billion in annual revenues. Under her leadership, L&Q has focused on improving resident services and satisfaction, building safety remediation across its estate following the Grenfell Tower disaster, and managing a large programme of new affordable home development across London and the South East. L&Q is a key strategic partner of the Mayor of London and Homes England, delivering thousands of affordable and social rented homes annually.
Frequently Asked Questions
Where is the L&Q head office?
L&Q’s head office is at 29–35 West Ham Lane, Stratford, London, E15 4PH. All office visits are by appointment only — contact L&Q in advance before attending.
What is the L&Q customer service number?
The L&Q customer service number is 0300 456 9996, available Monday to Friday 8am to 6pm. For head office and business enquiries, call 0300 456 9998. An emergency-only service operates outside standard hours.
What does L&Q stand for?
L&Q stands for London & Quadrant — reflecting the two original housing associations that merged to form the organisation: London Housing Trust and Quadrant Housing Association, which was founded in 1963.
How many homes does L&Q manage?
L&Q owns and manages over 120,000 homes across Greater London, the South East, East Anglia, and the North West of England, housing approximately 250,000 residents.
How do I make a complaint to L&Q?
Call 0300 456 9996 or use the online contact form at lqgroup.org.uk/contact-us. Written complaints should be sent to L&Q, 29–35 West Ham Lane, Stratford, London, E15 4PH. If unresolved, escalate to the Housing Ombudsman Service at housing-ombudsman.org.uk or call 0300 111 3000.