House of Fraser Headquarters Address, Head Office Location, and Contact Details
House of Fraser is a British premium department store chain, founded in 1849 in Glasgow, Scotland, and now operating around 26 stores across the UK and 2 in Ireland as part of Frasers Group plc — the retail conglomerate owned by Mike Ashley. The company entered administration in August 2018 before being acquired by Sports Direct (now Frasers Group) the same day for £90 million, fundamentally transforming the business from a standalone listed department store group into a subsidiary of Frasers Group. House of Fraser Limited is now registered at Unit A, Brook Park East, Shirebrook, Nottinghamshire — the same Shirebrook logistics campus that serves as the operational base for Frasers Group’s wider retail empire.
Quick Facts
Head Office Address
House of Fraser Limited, Unit A, Brook Park East, Shirebrook, Nottinghamshire, NG20 8RY
Head Office Phone Number
0343 909 2046
Customer Service Number
0343 909 2046
Official Website
houseoffraser.co.uk
Industry
Premium Department Store Retail / Fashion / Beauty / Homeware
Parent Company
Frasers Group plc (formerly Sports Direct International plc)
Owner
Mike Ashley (via Frasers Group plc)
Company Number
10686681 (House of Fraser Limited, England and Wales)
House of Fraser Head Office Addresses
Registered Office (House of Fraser Limited)
Unit A, Brook Park East, Shirebrook, Nottinghamshire, NG20 8RY
Frasers Group / House of Fraser Group Limited (London Office)
27 Baker Street, London, W1U 8AH
Frasers Group plc Registered Office (Parent Company)
Unit A, Brook Park East, Shirebrook, Nottinghamshire, NG20 8RY
About the House of Fraser Head Office
House of Fraser’s registered office at Brook Park East, Shirebrook, is part of the vast Frasers Group logistics campus in Shirebrook, Nottinghamshire, which serves as the operational, warehousing, and distribution hub for Frasers Group’s entire portfolio of brands including Sports Direct, Flannels, Game, and Evans Cycles, as well as House of Fraser. Shirebrook is located in north Nottinghamshire, approximately 14 miles north of Nottingham city centre, close to the A617 and with access to the M1 motorway at Junctions 28–29 for connections north to Sheffield and Leeds or south to Nottingham and London. House of Fraser also maintains a London office presence at 27 Baker Street, W1U 8AH, which handles corporate, buying, and marketing functions for the brand. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact House of Fraser
For customer service and general enquiries
Call 0343 909 2046 for all House of Fraser customer service enquiries including orders, returns, and product queries. Customer support is also available via the online help centre at houseoffraser.co.uk.
For head office and corporate enquiries
Write to House of Fraser Limited, Unit A, Brook Park East, Shirebrook, Nottinghamshire, NG20 8RY for all formal head office and corporate correspondence.
For London office enquiries
Write to House of Fraser Group Limited, 27 Baker Street, London, W1U 8AH for all London-based corporate, buying, and marketing enquiries.
For written customer correspondence
Write to House of Fraser Limited, Unit A, Brook Park East, Shirebrook, Nottinghamshire, NG20 8RY for all formal written complaints and correspondence.
For careers and job vacancies
Visit frasers.group/careers for all House of Fraser and Frasers Group store and head office vacancies across the UK.
For unresolved complaints
Escalate unresolved complaints to Citizens Advice at citizensadvice.org.uk or the Retail Ombudsman.
House of Fraser Senior Leadership
CEO (House of Fraser)
Jacob Pitcher serves as CEO of House of Fraser, leading the brand’s retail and commercial operations within the wider Frasers Group portfolio. Under his leadership, House of Fraser has continued to reposition as a premium elevated department store format within Frasers Group’s “elevation strategy,” which aims to shift the brand upmarket alongside stablemate Flannels, with significant investment in store refurbishments and premium brand partnerships.
Owner / Executive Deputy Chairman (Frasers Group)
Mike Ashley is the founder of Sports Direct and controlling shareholder of Frasers Group plc, the parent company of House of Fraser. He acquired House of Fraser out of administration in 2018 and has overseen its restructuring as part of his wider “elevation” retail strategy, significantly reducing the store estate from over 59 stores at the time of acquisition to around 26 stores today.
Frequently Asked Questions
Where is the House of Fraser head office?
House of Fraser Limited’s registered office is at Unit A, Brook Park East, Shirebrook, Nottinghamshire, NG20 8RY. The company also maintains a London office at 27 Baker Street, London, W1U 8AH.
What is the House of Fraser customer service number?
The House of Fraser customer service number is 0343 909 2046. Customer support is also available via the help centre at houseoffraser.co.uk.
Who owns House of Fraser?
House of Fraser is owned by Frasers Group plc, the retail conglomerate controlled by Mike Ashley. Frasers Group acquired House of Fraser out of administration in August 2018 for £90 million.
When was House of Fraser founded?
House of Fraser was founded in 1849 in Glasgow, Scotland, originally as a drapery business. It grew over 170 years into one of the UK’s most recognised premium department store groups before entering administration in 2018.
How many House of Fraser stores are there?
House of Fraser operates approximately 26 stores across the UK and 2 stores in Ireland, significantly reduced from the 59 stores operating at the time of the 2018 administration.
How do I make a complaint to House of Fraser?
Call 0343 909 2046 or use the help centre at houseoffraser.co.uk. Written complaints should be sent to House of Fraser Limited, Unit A, Brook Park East, Shirebrook, Nottinghamshire, NG20 8RY. If unresolved, escalate to Citizens Advice at citizensadvice.org.uk.