Lloyds Bank Headquarters Address, Head Office Location, and Contact Details
Lloyds Bank is one of the UK’s largest and oldest retail banks, founded in Birmingham in 1765 by Sampson Lloyd II and John Taylor, and now operating as the flagship retail banking brand of Lloyds Banking Group plc — one of the UK’s largest financial services groups with over 26 million customers. Lloyds Bank plc’s registered office and principal head office is at 25 Gresham Street, London, EC2V 7HN, in the heart of the City of London financial district, with Lloyds Banking Group’s operational headquarters also located in the City at 33 Old Broad Street, London, EC2N 1HZ. Lloyds Banking Group plc is listed on the London Stock Exchange and is one of the UK’s largest companies by market capitalisation, also operating Halifax, Bank of Scotland, Scottish Widows, and MBNA under the same group structure.
Quick Facts
Registered Office (Lloyds Bank plc)
25 Gresham Street, London, EC2V 7HN
Operational Head Office (Lloyds Banking Group plc)
33 Old Broad Street, London, EC2N 1HZ
Head Office Phone Number
020 7626 1500
Customer Service Number
0345 300 0000 (personal banking)
Official Website
lloydsbank.com / lloydsbankinggroup.com
Industry
Retail Banking / Financial Services / Insurance
Stock Exchange
London Stock Exchange (LSE: LLOY)
Company Number
2065 (Lloyds Bank plc, England and Wales)
Lloyds Bank Head Office Addresses
Registered Office (Lloyds Bank plc)
25 Gresham Street, London, EC2V 7HN
Lloyds Banking Group Operational HQ
33 Old Broad Street, London, EC2N 1HZ
Bank of Scotland Registered Office (Group subsidiary)
The Mound, Edinburgh, EH1 1YZ
Customer Written Correspondence
Lloyds Bank plc, Customer Services, BX1 1LT (dedicated postal address, no street name required)
About the Lloyds Bank Head Office
Lloyds Bank’s registered office at 25 Gresham Street is a landmark modern building in the City of London, located a short walk from Bank Underground station (Central and Northern lines) and Mansion House station (Circle and District lines), and adjacent to the Bank of England and the Royal Exchange. Lloyds Banking Group recently re-opened its operational headquarters at 33 Old Broad Street — also in the City of London — following a major refurbishment, providing modern collaborative workspaces for the group’s central functions including finance, risk, technology, and strategy. In addition to its London offices, Lloyds Banking Group maintains major operational campuses in Edinburgh (Lloyds Banking Group Scotland / Bank of Scotland), Halifax (Halifax operations), Bristol, Cardiff, Chester, Birmingham, Leeds, and Pitreavie in Fife. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Lloyds Bank
For personal banking customer service
Call 0345 300 0000 for all personal current account, savings, credit card, and general banking enquiries. Lines are open 24 hours a day, 7 days a week for automated services; telephone banking agents are available Monday to Saturday 7am to 8pm and Sunday 9am to 6pm.
For mortgage enquiries
Call 0345 300 2627 for all existing Lloyds Bank mortgage customer enquiries and 0345 850 3705 for new mortgage applications.
For business banking enquiries
Call 0345 300 0268 for all Lloyds Bank business banking and commercial banking enquiries.
For head office and corporate enquiries
Call 020 7626 1500 for all head office and corporate enquiries. Lines are open Monday to Friday 9am to 5pm.
For written customer correspondence
Write to Lloyds Bank plc, Customer Services, BX1 1LT (no street name or town required — this is a dedicated postal address).
For investor relations (Lloyds Banking Group)
Visit lloydsbankinggroup.com/investors for all investor, analyst, and shareholder enquiries.
For unresolved complaints
Escalate unresolved complaints to the Financial Ombudsman Service at financial-ombudsman.org.uk or call 0800 023 4567 (free from UK landlines and mobiles).
Lloyds Banking Group Senior Leadership
Group Chief Executive Officer
Charlie Nunn serves as Group Chief Executive of Lloyds Banking Group plc, having been appointed in August 2021. Under his leadership, Lloyds Banking Group has continued its transformation into a technology-led financial services group, investing heavily in digital banking, growing its insurance and wealth management businesses through Scottish Widows, and expanding into mass affluent financial planning through the Lloyds Bank brand. He has overseen the group’s strategic plan to diversify revenue streams beyond its core retail and commercial banking operations.
Group Chair
Robin Budenberg CBE serves as Group Chair of Lloyds Banking Group plc, providing independent oversight of the board and supporting the group’s governance, strategy, and risk management.
Frequently Asked Questions
Where is the Lloyds Bank head office?
Lloyds Bank plc’s registered office is at 25 Gresham Street, London, EC2V 7HN. Lloyds Banking Group’s operational headquarters is at 33 Old Broad Street, London, EC2N 1HZ.
What is the Lloyds Bank customer service number?
The Lloyds Bank personal banking customer service number is 0345 300 0000, available 24 hours a day, 7 days a week for automated services. For head office and corporate enquiries, call 020 7626 1500.
When was Lloyds Bank founded?
Lloyds Bank was founded in 1765 in Birmingham by Sampson Lloyd II and John Taylor as Taylor & Lloyd. It is one of the oldest banks in the United Kingdom, with over 260 years of continuous banking history.
Is Lloyds Bank the same as Lloyds Banking Group?
No. Lloyds Bank plc is the retail banking subsidiary that operates the Lloyds Bank brand and its branches. Lloyds Banking Group plc is the parent holding company listed on the London Stock Exchange, which also owns Halifax, Bank of Scotland, Scottish Widows, and MBNA.
How do I make a complaint to Lloyds Bank?
Call 0345 300 0000 or visit lloydsbank.com/help/complaints. Written complaints should be sent to Lloyds Bank plc, Customer Services, BX1 1LT. If unresolved within 8 weeks, escalate to the Financial Ombudsman Service at financial-ombudsman.org.uk or call 0800 023 4567.