Debenhams Headquarters Address, Head Office Location, and Contact Details
Debenhams is one of Britain’s most iconic retail heritage brands, founded in 1778 and originally operating as a chain of over 240 department stores across the UK, Ireland, and internationally. The physical store estate collapsed into administration in April 2021, with all remaining stores closing by May 2021, after which the Debenhams brand and online business was acquired by Boohoo Group plc for £55 million. Debenhams now operates exclusively as an online-only department store at debenhams.com, and its operational head office is managed by Boohoo Group from their Manchester headquarters at 49–51 Dale Street, Manchester, M1 2HF.
Quick Facts
Head Office Address (Current Online Business)
Debenhams (operated by Boohoo Group plc), 49–51 Dale Street, Manchester, M1 2HF
Head Office Phone Number
0161 236 5640
Customer Service Number
0344 800 8877
Customer Service Email
customerservices@debenhams.com
Press / PR Email
info@boohoo.com
Official Website
debenhams.com
Industry
Online Fashion / Beauty / Homeware Retail
Parent Company
Boohoo Group plc
Debenhams Head Office Addresses
Current Operational Head Office (Boohoo Group / Debenhams Online)
49–51 Dale Street, Manchester, M1 2HF
Boohoo Group plc Registered Office (Parent Company)
Ship Canal House, 8th Floor, 98 King Street, Manchester, M2 4WU
Former Flagship Store & Historic Registered Address
334–348 Oxford Street, London, W1C 1JG (now closed; registered address of Debenhams Retail Limited at Companies House)
Former Debenhams Group Head Office
10 Great Pulteney Street, London, W1F 9NB (former corporate head office prior to administration in 2021)
About Debenhams Today
Following Boohoo Group’s acquisition of the Debenhams brand and website in January 2021 for £55 million, the entire physical department store estate — over 120 stores employing approximately 12,000 staff — was wound down and permanently closed by May 2021. The Debenhams online platform relaunched in April 2021 under Boohoo’s ownership as a pure-play online marketplace, hosting over 3,000 brands across beauty, fashion, and homeware, making it one of the UK’s most extensive online department store destinations. The operational base for the online Debenhams business sits within Boohoo Group’s headquarters in Manchester’s Dale Street, with fulfilment operated from Boohoo’s warehouse infrastructure at Burnley, Lancashire and Wellingborough, Northamptonshire. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Debenhams
For customer service and order enquiries
Call 0344 800 8877 for all Debenhams online order, delivery, and returns enquiries. Customer service is also available via the help centre at debenhams.com/pages/informational/contact-us and by emailing customerservices@debenhams.com.
For head office and corporate enquiries
Call 0161 236 5640 for all head office and corporate Debenhams enquiries. Lines are open Monday to Friday 9am to 5pm.
For written customer correspondence
Write to Debenhams Customer Services, c/o Boohoo Group plc, 49–51 Dale Street, Manchester, M1 2HF for all written customer correspondence and formal complaints.
For press, media and PR enquiries
Email info@boohoo.com for all Debenhams press and media enquiries, handled via Boohoo Group’s communications team.
For unresolved complaints
Escalate unresolved complaints to the Retail Ombudsman or Citizens Advice at citizensadvice.org.uk. For online retail disputes, contact the European Online Dispute Resolution platform at ec.europa.eu/odr.
Debenhams Senior Leadership
Chief Executive Officer (Boohoo Group plc)
Stefaan Vansteenkiste serves as CEO of Boohoo Group plc, the parent company of Debenhams, having been appointed to turn around the wider Boohoo Group following a period of significant strategic review. Under his leadership, Boohoo Group has been restructuring its portfolio of brands — which includes Boohoo, PrettyLittleThing, Karen Millen, Dorothy Perkins, Wallis, Burton Menswear, and Debenhams — with a focus on improving profitability and brand positioning across each label.
Chairman (Boohoo Group plc)
Mark Gifford serves as Chairman of Boohoo Group plc, overseeing the board and corporate governance of the parent company that operates the Debenhams online platform.
Frequently Asked Questions
Where is the Debenhams head office?
Debenhams is now operated as an online-only brand by Boohoo Group plc. The operational head office is at 49–51 Dale Street, Manchester, M1 2HF. The original Debenhams corporate head office at 334–348 Oxford Street, London, W1C 1JG closed in 2021 when all physical stores shut permanently.
Does Debenhams still exist?
Yes, but only as an online retailer. Debenhams closed all its physical stores between January and May 2021 following its entry into administration. The Debenhams brand and website was acquired by Boohoo Group plc for £55 million and relaunched as an online-only marketplace in April 2021.
What is the Debenhams customer service number?
The Debenhams customer service number is 0344 800 8877. Customers can also email customerservices@debenhams.com or use the help centre at debenhams.com/pages/informational/contact-us.
When was Debenhams founded?
Debenhams was founded in 1778 when William Clark opened a drapers shop at 44 Wigmore Street in London. It grew over more than two centuries into one of Britain’s largest department store chains before entering administration in 2019 and again in 2020, with final store closures completed in May 2021.
Why did Debenhams close?
Debenhams entered administration for the second time in April 2020 during the COVID-19 pandemic, unable to sustain its significant debt burden and high physical retail overheads against a backdrop of collapsing footfall and revenues. Attempts to find a buyer for the physical store estate failed, leading to the closure of all remaining stores and the sale of the brand and online business alone to Boohoo Group in January 2021.
Who owns Debenhams now?
Debenhams is owned by Boohoo Group plc, the Manchester-based online fashion retailer that acquired the brand and website for £55 million in January 2021. Boohoo Group operates the Debenhams online platform alongside other acquired heritage brands including Dorothy Perkins, Wallis, Burton Menswear, and Karen Millen.