River Island Headquarters Address, Head Office Location, and Contact Details
River Island is one of the UK’s most prominent high street fashion retailers, founded in 1948 by Bernard Lewis and originally trading as Lewis Separates before rebranding to River Island in 1988. The company designs, manufactures, and sells clothing, footwear, and accessories for men, women, and children, operating over 300 stores across the UK, Ireland, and internationally, as well as a major e-commerce platform. River Island is headquartered in London and remains a privately owned, family-controlled business under the Lewis family.
Quick Facts
Head Office Address
River Island Clothing Co. Ltd, Chelsea House, Westgate, London, W5 1DR, United Kingdom
Head Office Phone Number
+44 (0)20 8991 4759
Customer Service Number
0344 576 6444
Customer Service Email
customerservice@riverisland.com
Official Website
riverisland.com
Chief Executive Officer
Will Kernan
Industry
Fashion Retail / Clothing / Accessories
Ownership
Privately owned (Lewis Family)
River Island Head Office Address
Registered & Head Office Address
River Island Clothing Co. Ltd, Chelsea House, Westgate, London, W5 1DR, United Kingdom
Customer Correspondence Postal Address
Customer Services, River Island Clothing Co. Ltd, Chelsea House, Westgate, London, W5 1DR
About the River Island Head Office
River Island’s head office is located at Chelsea House on Westgate in Ealing, west London, a location the company has operated from for many years as its central hub for design, buying, marketing, technology, finance, and head office functions. The Ealing address is well connected by the Elizabeth line, District line, and Central line at Ealing Broadway station, which is approximately a five-minute walk from Chelsea House, and by the Great Western Mainline for connections to Paddington in under ten minutes. The head office houses River Island’s in-house design studio, which produces all of the brand’s original collections entirely internally — a point of distinction from many competitors who outsource design functions. Standard head office business hours are Monday to Friday, 9am to 5:30pm.
How to Contact River Island
For customer service and general enquiries
Call 0344 576 6444 for all customer service enquiries about online orders, in-store purchases, returns, deliveries, and product queries. Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 6pm, and Sunday 10am to 5pm.
For customer service by email
Email customerservice@riverisland.com for all written customer enquiries. River Island also offers live chat via riverisland.com for the fastest response.
For head office and corporate enquiries
Call +44 (0)20 8991 4759 or write to River Island Clothing Co. Ltd, Chelsea House, Westgate, London, W5 1DR for all formal corporate and head office correspondence.
For press and media enquiries
Email press@riverisland.com for all UK and international press and media enquiries. The River Island press office operates Monday to Friday 9am to 5:30pm.
For careers
Visit riverisland.com/careers for all current River Island head office and store vacancies across the UK and internationally.
For unresolved complaints
Escalate unresolved complaints to the Retail Ombudsman or Citizens Advice at citizensadvice.org.uk if your complaint remains unresolved after a reasonable period.
River Island Senior Leadership
Chief Executive Officer
Will Kernan serves as Chief Executive Officer of River Island, having led the company through a significant period of transformation including major investment in its digital and e-commerce platform and a renewed focus on brand identity and sustainability. Under his leadership, River Island has maintained its position as one of the UK’s most recognised fashion brands while adapting to the growth of online retail and the significant challenges faced by high street fashion post-2020.
Chairman
The Lewis family retains control of the board and strategic direction of River Island through its private ownership structure, with family members active in the group’s governance. River Island was founded by Bernard Lewis in 1948 and the family has maintained full ownership throughout the company’s history, making it one of the longest-standing family-controlled retail businesses in the UK.
Frequently Asked Questions
Where is the River Island head office?
River Island’s head office is at Chelsea House, Westgate, London, W5 1DR, located in Ealing, west London, close to Ealing Broadway station.
What is the River Island customer service number?
The River Island customer service number is 0344 576 6444, available Monday to Friday 8am to 8pm, Saturday 9am to 6pm, and Sunday 10am to 5pm. You can also email customerservice@riverisland.com or use live chat on riverisland.com.
Who owns River Island?
River Island is privately owned by the Lewis family, who founded the business in 1948 as Lewis Separates. The company has never been listed on a stock exchange and remains entirely family-controlled.
When was River Island founded?
River Island was founded in 1948 by Bernard Lewis. It originally traded as Lewis Separates before rebranding to Chelsea Girl in the 1960s and eventually becoming River Island in 1988.
How do I make a complaint to River Island?
Call 0344 576 6444 or email customerservice@riverisland.com. Written complaints should be sent to Customer Services, River Island Clothing Co. Ltd, Chelsea House, Westgate, London, W5 1DR. For online order issues, use live chat on riverisland.com for the fastest resolution.