Royal Mail Group Headquarters Address, Head Office Location, and Contact Details
Royal Mail Group Limited is the UK’s designated Universal Service Provider for postal services, with a history stretching back over 500 years to 1516 when King Henry VIII established a Master of the Posts service. The company delivers letters and parcels to over 32 million addresses across the United Kingdom six days a week, employing approximately 140,000 people across its UK network of mail centres, delivery offices, and logistics hubs. Royal Mail is owned by International Distribution Services plc (IDS), which was acquired in June 2025 by EP Group, the business empire of Czech billionaire Daniel Křetínský, for £3.57 billion.
Quick Facts
Head Office Address
Royal Mail Group Ltd, 185 Farringdon Road, London, EC1A 1AA, United Kingdom
Head Office Phone Number
03457 740 740
Customer Service Number
03457 740 740
Customer Service Email
Via royalmail.com/contact
Official Website
royalmail.com
Group Chief Executive Officer
Martin Seidenberg (IDS Group CEO)
Industry
Postal Services / Parcel Delivery / Logistics
Parent Company
International Distribution Services plc (owned by EP Group / Daniel Křetínský)
Royal Mail Head Office Addresses
Royal Mail Group Limited Registered Office
185 Farringdon Road, London, EC1A 1AA, United Kingdom
International Distribution Services plc Registered Office
185 Farringdon Road, London, EC1A 1AA, United Kingdom
National Distribution Centre
Danes Way, Daventry International Rail Freight Terminal, Crick, Northampton, NN6 7GX
Customer Correspondence Postal Address
Royal Mail Customer Services, PO Box 740, Plymouth, PL9 7YB
About the Royal Mail Head Office
Royal Mail Group’s registered head office at 185 Farringdon Road in the Clerkenwell area of central London has been the company’s official address since 1 April 2021, when it moved from its previous registered office at 100 Victoria Embankment. The Farringdon Road address is a fitting location given its proximity to the famous Mount Pleasant Mail Centre — the largest mail sorting facility in London — located just a short walk away on Phoenix Place, EC1A, which has been central to London’s postal operations since the 19th century. Farringdon is served by the Elizabeth line, Circle, Hammersmith & City, and Metropolitan lines at Farringdon station, as well as Thameslink services, making it one of the most connected locations in central London. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Royal Mail
For customer service and general enquiries
Call 03457 740 740 (calls charged at standard local rate) for all customer service enquiries about letters, parcels, tracking, delivery, and collections. Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 1pm.
For parcel tracking
Visit royalmail.com/track-your-item and enter your tracking reference number for live updates on all Royal Mail tracked items.
For Parcelforce (Royal Mail’s express courier service) enquiries
Call 03448 00 44 66 for all Parcelforce Worldwide parcel enquiries, available Monday to Friday 8am to 6pm and Saturday 8am to 1pm.
For business customers
Call 08457 950 950 or visit royalmail.com/business for all Royal Mail Business Account enquiries including franking, online postage, and business parcel services.
For written customer correspondence
Write to Royal Mail Customer Services, PO Box 740, Plymouth, PL9 7YB for all written customer service correspondence. For formal legal and corporate correspondence, write to Royal Mail Group Ltd, 185 Farringdon Road, London, EC1A 1AA.
For press and media enquiries
Email media@royalmail.com for all Royal Mail UK press and media enquiries. The Royal Mail press office operates Monday to Friday 8am to 6pm.
For investor relations (IDS)
Visit internationaldistributionservices.com or write to International Distribution Services plc, 185 Farringdon Road, London, EC1A 1AA.
For unresolved complaints
Escalate unresolved Royal Mail complaints to the Postal Redress Service (POSTRS) at postal-redress.org.uk or call 020 7520 3267 if unresolved after 30 days.
Royal Mail Senior Leadership
Group Chief Executive Officer, IDS
Martin Seidenberg serves as Group Chief Executive Officer of International Distribution Services plc, the parent company of Royal Mail and GLS, the pan-European parcel network. Appointed following the EP Group takeover, he has overseen Royal Mail’s return to profitability for the first time in three years during the 2024-25 financial year, which he described as “an important milestone in the company’s turnaround.” Under his leadership IDS has set an ambitious target to expand Royal Mail’s parcel point network to 45,000 locations by 2030 while managing significant cost pressures including approximately £120 million in increased National Insurance contributions.
Chairman, IDS & EP Group
Daniel Křetínský serves as Chairman of both EP Group and International Distribution Services plc, following EP Group’s completion of its £3.57 billion acquisition of IDS in June 2025. A Czech billionaire and businessman who also owns a stake in West Ham United Football Club, Křetínský committed in his letter to all Royal Mail colleagues to honour existing protections for the Royal Mail brand, its universal service obligation, and its workforce.
Frequently Asked Questions
Where is the Royal Mail head office?
Royal Mail Group Limited’s registered head office is at 185 Farringdon Road, London, EC1A 1AA, a location it has occupied since April 2021. Its parent company, International Distribution Services plc, is registered at the same address.
What is the Royal Mail customer service number?
The Royal Mail customer service number is 03457 740 740, available Monday to Friday 8am to 6pm and Saturday 8am to 1pm. For Parcelforce, call 03448 00 44 66.
Who owns Royal Mail?
Royal Mail is owned by International Distribution Services plc (IDS), which was acquired in June 2025 by EP Group, the business empire of Czech billionaire Daniel Křetínský, for £3.57 billion. IDS also owns GLS, a leading pan-European parcel delivery network.
Who is the CEO of Royal Mail?
Martin Seidenberg is the Group Chief Executive Officer of International Distribution Services plc, the parent company of Royal Mail. He leads both the Royal Mail UK business and the GLS international parcel network.
When was Royal Mail founded?
Royal Mail was founded in 1516 by King Henry VIII, making it one of the oldest postal services in the world. It was privatised and listed on the London Stock Exchange in 2013 before being taken private again following the EP Group acquisition in June 2025.
How do I make a formal complaint to Royal Mail?
Write to Royal Mail Customer Services, PO Box 740, Plymouth, PL9 7YB, or use the online complaint form at royalmail.com/contact. If unresolved, escalate to the Postal Redress Service (POSTRS) at postal-redress.org.uk after 30 days.