Evri Headquarters Address, Head Office Location, and Contact Details
Evri is one of the UK’s largest dedicated parcel delivery companies, created in March 2022 when Hermes Europe’s UK delivery operations were rebranded following years of criticism over parcel handling and customer service standards. The company delivers over 730 million parcels annually through a network of more than 30,000 self-employed couriers, operating from a national hub network across the United Kingdom. In October 2025, Evri completed a landmark merger with DHL eCommerce UK, creating a combined Evri Group capable of handling over one billion parcels and business letters per year, with DHL Group taking a minority stake in the combined business.
Quick Facts
Head Office Address
Evri Limited, Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH, United Kingdom
Head Office Phone Number
0330 808 5456
Customer Service Number
0330 808 5456
Customer Service Email
ReturnsSupport@evri.com
Official Website
evri.com
Chief Executive Officer
Martijn de Lange
Industry
Parcel Delivery / Courier / Logistics
Parent Company
Apollo Global Management (majority) / DHL Group (minority stake)
Evri Head Office Address
Registered Head Office
Evri Limited, Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH, United Kingdom
London Registered Address (Evri European Logistics)
Evri European Logistics Limited, The News Building, 6th Floor, 3 London Bridge Street, London, SE1 9SG
Customer Correspondence Postal Address
Evri Limited, Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
About the Evri Head Office
Evri’s head office is located at Capitol House on Capitol Close in Morley, a town approximately five miles south of Leeds city centre in West Yorkshire, which has served as the operational headquarters since the company’s origins as Hermes Parcelnet. The Morley campus sits close to junction 27 of the M62 motorway at Tingley, giving the company convenient motorway access to its nationwide hub-and-spoke delivery network, and is approximately a 20-minute walk from Morley railway station on the Hallam line between Leeds and Sheffield. The site houses Evri’s executive leadership, technology, commercial, operations, and customer service teams. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Evri
For customer service and parcel enquiries
Call 0330 808 5456, available 24 hours a day via automated support, with live advisors available Monday to Friday 8am to 4pm and Saturday 8am to 2pm. This line handles all enquiries about deliveries, returns, missing parcels, tracking, and compensation claims.
For returns customer service
Email ReturnsSupport@evri.com for all parcel returns queries and issues.
For company secretary and formal corporate enquiries
Email company.secretary@evri.com for all formal corporate and legal correspondence.
For information security enquiries
Email infosec@evri.com for all data protection and information security related enquiries.
For written correspondence
Write to Evri Limited, Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH for all written correspondence and formal complaints.
For escalated complaints (CEO team)
Email Martijn.DeLange@evri.com for escalated issues that have not been resolved through standard customer service channels. The CEO team aims to respond within 48 hours.
For the Financial Ombudsman equivalent — postal disputes
Unresolved complaints about lost or damaged parcels can be escalated to the Retail Ombudsman (also known as the Consumer Dispute Resolution service) at consumer-ombudsman.org.
Evri Senior Leadership
Chief Executive Officer
Martijn de Lange serves as Chief Executive Officer of Evri and leads the combined Evri Group following the completion of the DHL eCommerce UK merger in October 2025. Under his leadership, Evri has grown from approximately 200 million to over 730 million parcels per year, and he oversaw the rebranding from Hermes to Evri in 2022 and the landmark DHL merger in 2025 which created the UK’s premier parcel delivery business. Describing the merger as the “biggest milestone in 50 years,” de Lange stated the combined group would challenge Royal Mail through greater scale, international capability via DHL’s global network, and entry into the UK business mail market for the first time.
Managing Director, Evri Premium (formerly DHL eCommerce UK)
Stu Hill, the former CEO of DHL eCommerce UK, serves as Managing Director of Evri Premium — a network of DHL eCommerce — the premium van network for high-value and time-sensitive deliveries that was rebranded from DHL eCommerce UK in 2026.
Chief Customer Officer
Chris Ashworth serves as Chief Customer Officer at Evri, overseeing customer experience strategy across Evri’s delivery and returns network.
Frequently Asked Questions
Where is the Evri head office?
Evri’s registered head office is at Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH. The Morley campus has served as the company’s UK headquarters since its origins as Hermes Parcelnet, located close to junction 27 of the M62 motorway.
What is the Evri customer service number?
The Evri customer service number is 0330 808 5456, available 24 hours a day via automated service, with live advisors available Monday to Friday 8am to 4pm and Saturday 8am to 2pm.
Who is the CEO of Evri?
Martijn de Lange is the Chief Executive Officer of Evri. He leads the combined Evri Group following the completion of the DHL eCommerce UK merger in October 2025.
What happened to Hermes delivery?
Hermes UK was rebranded as Evri in March 2022 following widespread criticism of its parcel handling and customer service. The Hermes brand name was retired entirely in the UK, with all operations, tracking, and communications moving to the Evri brand.
Did Evri merge with DHL?
Yes. Evri completed its merger with DHL eCommerce UK in October 2025 following unconditional approval from the UK Competition and Markets Authority. DHL Group took a minority stake in the combined Evri Group, and DHL eCommerce UK was rebranded as Evri Premium in 2026.
How do I complain to Evri?
Call 0330 808 5456 (Monday to Friday 8am to 4pm, Saturday 8am to 2pm) or write to Evri Limited, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH. For unresolved issues, escalate directly to the CEO team at Martijn.DeLange@evri.com.