Boots Headquarters Address, Head Office Location, and Contact Details
Boots UK Limited is the United Kingdom’s largest pharmacy-led health and beauty retailer, founded in 1849 by John Boot in Nottingham, England. The company operates around 1,800 stores across the UK, ranging from local community pharmacies to large destination health and beauty superstores, employing over 52,000 team members. Boots UK is headquartered in Nottingham and is owned by The Boots Group, which in turn is owned by US private equity firm Sycamore Partners in partnership with Stefano Pessina and his family, following its separation from Walgreens Boots Alliance in August 2025.
Quick Facts
Head Office Address
Boots UK Limited, 1 Thane Road West, Nottingham, NG2 3AA, United Kingdom
Head Office Phone Number
0115 959 3236
Customer Service Number
0345 070 8090
Online Orders & Account Enquiries
0345 609 0055
Customer Service Email
boots.customercare_team@boots.co.uk
Official Website
boots.com
Managing Director, Boots UK & Ireland
Anthony Hemmerdinger (appointed November 2024; incoming CEO Alex Baldock joining autumn 2026)
Industry
Health & Beauty Retail / Pharmacy
Parent Company
The Boots Group (owned by Sycamore Partners and Stefano Pessina)
Boots UK Head Office Address
Head Office & Registered Office Address
Boots UK Limited, 1 Thane Road West, Nottingham, NG2 3AA, United Kingdom
Head Office Postcode for Sat Nav
NG7 2TG
Formal Mailing Address
Boots UK, 1 Thane Road, Nottingham, England, NG90 1BS, United Kingdom
Complaints Postal Address
Customer Service Department, Boots UK Limited, 1 Thane Road West, Nottingham, NG2 3AA
About the Boots Head Office
Boots’ registered head office and global headquarters is located at 1 Thane Road West in Nottingham, where the company has maintained its central operations since its foundation in the city in 1849. The Nottingham campus at Thane Road sits in a large complex on the outskirts of Nottingham city centre and is one of the largest employer sites in the East Midlands, housing Boots’ pharmacy, beauty, commercial, finance, IT, and marketing teams. Nottingham is well connected by road and rail, with Nottingham railway station providing regular services to London St Pancras (approximately 90 minutes), and the site is also situated close to East Midlands Airport and the M1 motorway. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Boots
For general customer service and complaints
Call 0345 070 8090, available Monday to Friday 8:30am to 7:00pm, Saturday 8:45am to 5:00pm, and Sunday 10:00am to 5:00pm. This is the main line for in-store queries, online complaints, refund requests, and general customer care. Bank holiday hours are 9:00am to 4:00pm, excluding Christmas Day, New Year’s Day, and Easter Sunday.
For online shopping and account enquiries
Call 0345 609 0055 for all enquiries related to boots.com orders, delivery, Boots Advantage Card, and account issues. For customers calling from the Republic of Ireland, dial 1 890 200 008.
For customer service by email
Email boots.customercare_team@boots.co.uk for written customer care queries and complaints.
For Opticians enquiries
Call 0345 125 3752 for Boots Opticians appointment booking, amendments, and Contact Lens Rewards Plan enquiries. Email boots.customercare@boots.co.uk for written opticians queries. For Contact Lens Rewards Scheme, email contactlenses@boots-opticians.co.uk.
For Online Pharmacy Services
Call 0345 121 9040 for all online pharmacy-related enquiries.
For Hearingcare enquiries
Call 0345 270 0999 to book or enquire about Boots Hearingcare appointments.
For Photo Services
Call 01926 463 605 for Boots Photo enquiries, available Monday to Saturday 8:00am to 8:00pm and Sunday 10:00am to 6:00pm. Write to PO Box 4395, Warwick, CV34 9DN.
For head office switchboard
Call 0115 959 3236, which is the main Boots Nottingham headquarters switchboard.
For press and media enquiries
Email media.enquiries@boots.co.uk. This address is monitored seven days a week for journalist queries only; customer enquiries sent to this address are not monitored.
Frequently Asked Questions
Where is the Boots head office?
Boots UK’s registered head office is at 1 Thane Road West, Nottingham, NG2 3AA. The headquarters site has been based in Nottingham since Boots was founded in the city in 1849. For Sat Nav, use postcode NG7 2TG.
What is the Boots customer service number?
The Boots customer service number is 0345 070 8090, available Monday to Friday 8:30am to 7:00pm, Saturday 8:45am to 5:00pm, and Sunday 10:00am to 5:00pm. For online orders and account queries, call 0345 609 0055.
What is the Boots head office phone number?
The Boots Nottingham head office switchboard number is 0115 959 3236. This connects to the main Boots campus at Thane Road in Nottingham.
Who is the Managing Director of Boots UK?
Anthony Hemmerdinger is currently Senior Vice President and Managing Director of Boots UK, Ireland, and No7 Beauty Company. He will be succeeded as CEO by Alex Baldock, former CEO of Currys, who is expected to join in autumn 2026.
Who owns Boots UK?
Boots UK is owned by The Boots Group, which is majority owned by US private equity firm Sycamore Partners in partnership with Stefano Pessina and his family. The business was separated from Walgreens Boots Alliance in August 2025 and is now preparing for a potential London Stock Exchange IPO.
How do I make a formal complaint to Boots?
Call 0345 070 8090 or write to Customer Service Department, Boots UK Limited, 1 Thane Road West, Nottingham, NG2 3AA. Under UK consumer law, Boots has up to eight weeks to issue a final resolution. If unresolved, you can escalate to an Alternative Dispute Resolution (ADR) scheme.
Does Boots have an Advantage Card helpline?
Yes. For all Boots Advantage Card and account enquiries, call 0345 609 0055 or email boots.customercare_team@boots.co.uk.