Dunelm Headquarters Address, Head Office Location, and Contact Details
Dunelm Group plc is the United Kingdom’s leading homewares retailer, founded in 1979 by Bill Adderley with a market stall in Leicester. The company operates over 200 stores across England, Scotland, Wales, and Ireland, selling bedding, curtains, furniture, lighting, and home accessories under the Dunelm brand. Dunelm is headquartered in Syston, Leicestershire, and is listed on the London Stock Exchange under the ticker DNLM.
Quick Facts
Head Office Address
Dunelm Store Support Centre, Watermead Business Park, Syston, Leicestershire, LE7 1AD, United Kingdom
Head Office Phone Number
0116 264 4400
Customer Service Number
0345 165 6565
Customer Service Email
enquiries@dunelm.com
Official Website
dunelm.com
Chief Executive Officer
Clodagh (Clo) Moriarty (appointed October 2025)
Industry
Retail / Homewares / Home Furnishings
Stock Exchange
London Stock Exchange (LSE: DNLM)
Dunelm Head Office Address
Head Office Address
Dunelm Group plc, Store Support Centre, Watermead Business Park, Syston, Leicestershire, LE7 1AD, United Kingdom
Customer Service Postal Address
Dunelm Direct, Green Street, Radcliffe, Manchester, M26 3ED
About the Dunelm Head Office
Dunelm’s registered head office and Store Support Centre is located at Watermead Business Park in Syston, Leicestershire, a village situated approximately six miles north-east of Leicester city centre. The company first established a head office in Syston in 1999 and the site has remained the registered base for all corporate, investor, and general business correspondence ever since. The Syston office is the main address for Dunelm’s executive leadership, finance, technology, and buying teams. For customer service correspondence, Dunelm operates a separate customer service address in Radcliffe, Manchester. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Dunelm
For customer service and complaints
Call 0345 165 6565 for all customer service enquiries. Lines are open Monday to Friday 8:30am to 5:30pm, excluding bank holidays. If calling from outside the UK, dial +44 (0)121 415 7047.
For customer service by post
Write to Dunelm Direct, Green Street, Radcliffe, Manchester, M26 3ED. Please note that Dunelm cannot accept returns to this address — returns must be processed in store or via the returns process on dunelm.com.
For head office and general enquiries
Call 0116 264 4400, which is the main Dunelm Store Support Centre switchboard in Syston, Leicestershire. This line handles general corporate and public enquiries directed to the head office.
For general enquiries by email
Email enquiries@dunelm.com for written general enquiries.
For investor relations enquiries
Email investorrelations@dunelm.com or call 0116 264 4439. Write to Dunelm Group plc, Watermead Business Park, Syston, Leicestershire, LE7 1AD.
For press and media enquiries
Contact Dunelm’s financial public relations agency MHP Communications at dunelm@mhpc.com or write to 60 Great Portland Street, London, W1W 7RT.
For charity enquiries
Email charity.enquiries@dunelm.com for all charity-related correspondence.
For business-to-business enquiries
Email businesstobusiness@dunelm.com for B2B and corporate account enquiries.
Frequently Asked Questions
Where is the Dunelm head office?
Dunelm’s head office is at the Store Support Centre, Watermead Business Park, Syston, Leicestershire, LE7 1AD. The office is located approximately six miles north-east of Leicester city centre in Syston.
What is the Dunelm customer service number?
The Dunelm customer service number is 0345 165 6565, available Monday to Friday 8:30am to 5:30pm excluding bank holidays. If calling from outside the UK, dial +44 (0)121 415 7047.
What is the Dunelm head office phone number?
The main Dunelm head office switchboard number is 0116 264 4400, which connects to the Store Support Centre in Syston, Leicestershire.
How do I make a complaint to Dunelm?
Call the customer service team on 0345 165 6565 or write to Dunelm Direct, Green Street, Radcliffe, Manchester, M26 3ED. You can also submit a complaint via the online contact form at dunelm.com/contact-us.
Who is the CEO of Dunelm?
Clodagh (Clo) Moriarty is the Chief Executive Officer of Dunelm Group plc. She was appointed on 1 October 2025, succeeding Nick Wilkinson who retired after seven years in the role.
Is Dunelm a PLC?
Yes. Dunelm is officially registered as Dunelm Group plc in England and Wales under company number 04708277, and is publicly listed on the London Stock Exchange under the ticker DNLM.