Pets at Home Headquarters Address, Head Office Location, and Contact Details
Pets at Home Group plc is the United Kingdom’s leading pet care specialist, founded in 1991 by Anthony Preston in Chester, Cheshire. The company operates over 450 retail stores across the UK alongside more than 440 Vets for Pets practices and over 300 grooming salons, employing tens of thousands of colleagues and serving a Pets Club membership of over 8 million. Pets at Home Group is headquartered in Handforth, Cheshire, and is listed on the London Stock Exchange under the ticker PETS.
Quick Facts
Head Office Address
Chester House, Epsom Avenue, Handforth, Wilmslow, Cheshire, SK9 3RN, United Kingdom
Head Office Phone Number
0161 486 6688
Customer Service Number
0800 328 4204
Customer Service Email
petsdirectcs@petsathome.co.uk
Official Website
petsathome.com / petsathomeplc.com
Chief Executive Officer
James Bailey (appointed March 2026)
Industry
Pet Retail / Pet Care / Veterinary Services
Pets at Home Head Office Address
Head Office & Registered Office Address
Pets at Home Group plc, Chester House, Epsom Avenue, Handforth, Wilmslow, Cheshire, SK9 3RN, United Kingdom
Customer Service Postal Address
Customer Services, Pets at Home, Chester House, Epsom Avenue, Handforth, Wilmslow, SK9 3DF
About the Pets at Home Head Office
Pets at Home’s registered head office is located at Chester House on Epsom Avenue at Stanley Green Trading Estate in Handforth, a village within the Cheshire East borough near Wilmslow. The Chester House campus was purpose-built and opened in 2019 as a pet-friendly head office, named after the location of the very first Pets at Home store which opened in Chester in 1991, and houses up to 300 colleagues who are welcome to bring their pets to work. Handforth is situated approximately 10 miles south of Manchester city centre and is well served by Handforth railway station on the Crewe to Manchester Piccadilly line, with direct trains into Manchester in under 20 minutes. Standard head office business hours are Monday to Friday, 9am to 5pm.
How to Contact Pets at Home
For customer service and general enquiries
Call 0800 328 4204 for all customer service enquiries. This is a free number available for store queries, online orders, Pets Club membership, complaints, and general customer care. Customer service lines are open Monday to Sunday 9:00am to 6:00pm.
For customer service by email
Email petsdirectcs@petsathome.co.uk for written customer care enquiries. Pets at Home aims to respond to all email messages within 72 hours, Monday to Sunday 9:00am to 6:00pm.
For head office and corporate enquiries
Call 0161 486 6688, which is the main Pets at Home head office switchboard at Chester House in Handforth. This line handles all corporate, investor, and formal correspondence directed to the head office.
For written complaints and customer correspondence
Write to Customer Services, Pets at Home, Chester House, Epsom Avenue, Handforth, Wilmslow, SK9 3DF. Pets at Home recommends using Live Chat on petsathome.com for the quickest response.
For investor relations enquiries
Visit petsathomeplc.com/contact or write to Pets at Home Group plc, Chester House, Epsom Avenue, Handforth, Wilmslow, Cheshire, SK9 3RN.
For Vets for Pets enquiries
Individual Vets for Pets practices can be contacted directly via their practice telephone number. Use the store locator at petsathome.com to find your nearest practice contact details.
Frequently Asked Questions
Where is the Pets at Home head office?
Pets at Home’s head office is at Chester House, Epsom Avenue, Handforth, Wilmslow, Cheshire, SK9 3RN. The purpose-built, pet-friendly campus opened in 2019 and is located approximately 10 miles south of Manchester.
What is the Pets at Home customer service number?
The Pets at Home customer service number is 0800 328 4204, a free-to-call number available Monday to Sunday 9:00am to 6:00pm. You can also email petsdirectcs@petsathome.co.uk or use Live Chat on petsathome.com.
What is the Pets at Home head office phone number?
The main Pets at Home head office switchboard number is 0161 486 6688, which connects to Chester House in Handforth, Cheshire.
Who is the CEO of Pets at Home?
James Bailey is the Chief Executive Officer of Pets at Home Group plc. He joined on 30 March 2026, having previously held senior roles at Sainsbury’s and Waitrose. He succeeded Lyssa McGowan OBE, who left the company in September 2025 after the business issued two profit warnings.
Is Pets at Home a PLC?
Yes. Pets at Home is officially registered as Pets at Home Group plc in England and Wales, and is publicly listed on the London Stock Exchange under the ticker PETS.
Can I bring a complaint to Pets at Home in writing?
Yes. Write to Customer Services, Pets at Home, Chester House, Epsom Avenue, Handforth, Wilmslow, SK9 3DF. You can also call 0800 328 4204 or email petsdirectcs@petsathome.co.uk.