Wickes Headquarters Address, Head Office Location, and Contact Details
Wickes Group plc is a leading UK home improvement retailer, founded in 1972 and now operating over 230 stores across the United Kingdom, selling timber, building materials, kitchens, bathrooms, flooring, tiles, paint, and decorating supplies to both trade professionals and DIY consumers. The company demerged from Travis Perkins plc in April 2021 and is now independently listed on the London Stock Exchange, headquartered at Vision House in Watford, Hertfordshire. Wickes operates a design and installation services business alongside its retail stores, offering end-to-end kitchen, bathroom, and flooring installation services with dedicated showrooms in many of its larger stores.
Quick Facts
Head Office Address
Wickes Group plc, Vision House, 19 Colonial Way, Watford, Hertfordshire, WD24 4JL, United Kingdom
Head Office Phone Number
01923 656 600
Customer Service Number (Online Orders)
0330 123 4123
Customer Service Email
customerservices@wickes.co.uk
Press & Social Media Email
social.media@wickes.co.uk
Investor Relations Email
investorrelations@wickes.co.uk
Official Website
wickes.co.uk / wickesplc.co.uk
Chief Executive Officer
David Wood
Industry
Home Improvement / DIY / Building Materials
Stock Exchange
London Stock Exchange (LSE: WIX)
Wickes Head Office Address
Registered & Operational Head Office
Wickes Group plc, Vision House, 19 Colonial Way, Watford, Hertfordshire, WD24 4JL
Wickes Building Supplies Limited (Trading Company)
Vision House, 19 Colonial Way, Watford, United Kingdom, WD24 4JL (Company number 12189061)
Registrar (Shareholder Enquiries)
MUFG Corporate Markets, Central Square, 29 Wellington Street, Leeds, LS1 4DL
Customer Correspondence Postal Address
Wickes Customer Services, Vision House, 19 Colonial Way, Watford, Hertfordshire, WD24 4JL
About the Wickes Head Office
Wickes’ head office at Vision House on Colonial Way is located within the Central Park business area of Watford, Hertfordshire, directly adjacent to Wetherspoon House — the headquarters of J D Wetherspoon plc — making Watford’s Central Park one of the most notable clusters of major UK retail and hospitality head offices outside of London. Colonial Way is approximately one mile from Watford Junction railway station, which provides frequent services to London Euston in around 20 minutes on the West Midlands mainline, and around two miles from junction 5 of the M1 motorway. The Vision House campus accommodates Wickes’ executive leadership, buying, design, operations, technology, and support teams. Standard head office office hours are Monday to Thursday 9am to 5pm.
How to Contact Wickes
For customer service (in-store and general enquiries)
Call 01923 656 600 for all general customer service and head office enquiries. Lines are open Monday to Saturday 8am to 5pm and Sunday 10am to 5pm.
For online order and delivery enquiries
Call 0330 123 4123 for all online order queries, delivery tracking, and click and collect enquiries. Live chat is available at wickes.co.uk Monday to Saturday 8am to 5pm and Sunday 10am to 5pm.
For customer service by email
Email customerservices@wickes.co.uk for all written customer service queries, complaints, and returns.
For press, media and social media enquiries
Email social.media@wickes.co.uk for all media and press enquiries, or contact trade and consumer media via Clarion Communications: +44 207 479 0910 or wickes@clarioncomms.co.uk.
For investor relations
Email investorrelations@wickes.co.uk for all investor and analyst enquiries. Write to Holly Grainger, Investor Relations, Wickes Group plc, Vision House, 19 Colonial Way, Watford, Hertfordshire, WD24 4JL.
For shareholder enquiries
Contact MUFG Corporate Markets at Central Square, 29 Wellington Street, Leeds, LS1 4DL, call +44 371 664 0300, or email shareholderenquiries@cm.mpms.mufg.com. Manage shares online at wickes-shares.com.
For written correspondence
Write to Wickes Customer Services, Vision House, 19 Colonial Way, Watford, Hertfordshire, WD24 4JL for all formal written correspondence.
For unresolved complaints
Escalate unresolved complaints to Citizens Advice at citizensadvice.org.uk or the Retail Ombudsman. For product safety concerns, contact the Office for Product Safety and Standards at gov.uk/government/organisations/office-for-product-safety-and-standards.
Wickes Senior Leadership
Chief Executive Officer
David Wood serves as Chief Executive Officer of Wickes Group plc, having led the business through its successful demerger from Travis Perkins in 2021 and its subsequent development as an independently listed company. Under his leadership, Wickes has expanded its design and installation services business significantly, with fitted kitchens, bathrooms, and flooring installations becoming an increasingly important revenue driver alongside core DIY and trade sales. He has overseen consistent growth in the company’s trade card membership and the expansion of Wickes’ click and collect network across all 231 UK stores.
Frequently Asked Questions
Where is the Wickes head office?
Wickes’ registered and operational head office is at Vision House, 19 Colonial Way, Watford, Hertfordshire, WD24 4JL. The company has been headquartered in Watford since its early days as part of the Travis Perkins group, and continues to operate from the same Watford base following its 2021 demerger.
What is the Wickes customer service number?
The Wickes head office and general customer service number is 01923 656 600, available Monday to Saturday 8am to 5pm and Sunday 10am to 5pm. For online order enquiries specifically, call 0330 123 4123. Live chat is also available at wickes.co.uk.
Who is the CEO of Wickes?
David Wood is the Chief Executive Officer of Wickes Group plc. He has led the company since before its demerger from Travis Perkins plc in April 2021 and continues to serve as CEO of the independently listed business.
When was Wickes founded?
Wickes was founded in 1972, originally as a US-owned building materials retailer that expanded into the UK market. Following various ownership changes, it became part of Travis Perkins plc before demerging as an independent business in April 2021.
How many Wickes stores are there in the UK?
Wickes operates 231 stores across the United Kingdom, with locations in England, Scotland, and Wales. Store opening times are typically Monday to Friday 7am to 8pm, Saturday 7am to 7pm, and Sunday 10am to 4pm across most locations.
How do I make a complaint to Wickes?
Call 01923 656 600, email customerservices@wickes.co.uk, or use live chat at wickes.co.uk. Written complaints should be sent to Wickes Customer Services, Vision House, 19 Colonial Way, Watford, Hertfordshire, WD24 4JL. If unresolved, escalate to Citizens Advice at citizensadvice.org.uk.